Goutham Ravi

Experience

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  Aegis BPO Ltd

  Jun 2006 - May 2010

  Assistant Manager - Transition

  End to End project management with extensive experience in the BPO industryProficient with all stages of a project and program lifecycleEnsuring the accurate and precise Planning & Execution of the project and program management plan with the right approach to match organizational standards, budgets and timelines. Perform detailed stakeholder analysis and ensure effective stakeholder management through the project Assess & manage risks, contingencies and redundancy plans for the project Define & Design learning curve for the service delivery along with clients and internal stakeholders Ensure and monitor the effectiveness of client SLAs and cost containments during the transition phaseCompleted numerous projects in the BPO industry across Telecom, Media, BFSI, & Travel verticals for International and domestic clients Effective stakeholder and communications management leading to high success and satisfaction rate on projectsSuccessfully completed projects with high customer satisfaction ratings Show less

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  Firstsource

  Jun 2010 - May 2014

  Transition Manager

  End to End project management with extensive experience in the BPO industryProficient with all stages of a project and program lifecycleEnsuring the accurate and precise Planning & Execution of the project and program management plan with the right approach to match organizational standards, budgets and timelines. Perform detailed stakeholder analysis and ensure effective stakeholder management through the project Assess & manage risks, contingencies and redundancy plans for the project Define & Design learning curve for the service delivery along with clients and internal stakeholders Ensure and monitor the effectiveness of client SLAs and cost containments during the transition phaseCompleted numerous projects in the BPO industry across Telecom, Media, BFSI, Publishing & Travel verticals for International and domestic clients including TUPE scope migrations in the UK Effective stakeholder and communications management leading to high success and satisfaction rate on projectsSuccessfully completed various onshore projects in the UK and Ireland geographies with high customer satisfaction ratings Induction, coaching and mentoring of Project Managers and Management trainees Show less

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  Accenture

  May 2014 - May 2019

  Managing successful integration of the acquired organization/operations into the buyer organization, with key emphasis on securing the intended synergies and achievement of the acquisition Business Case Ensure a thorough Due-Diligence exercise and effectively plan the integration before sign & close of dealCollaborate with the deal team in ensuring all activities to sign & close are executed smoothlyFacilitate a Smooth transition from deal execution to Post Merger Integration with critical focus on seller change management and business continuityManage overall integration including People, Process, Technology and Infrastructure of the acquired into the acquirer Show less Expertise in designing the transition solution for F&A, Procurement, HR and Pharmaceutical services for Global organizations inclusive the Fortune 500’s. Exposure to clientele across various industries including Aerospace & Defense, Healthcare, FMCG, Media, Technology and Financial ServicesSolutioning experience coveringo Business opportunity identificationo Client Qualificationo Defining Value proposition including client change management and business transformationo Agreement on business terms including implementation timelines, project staffing/Resourcing and project budgetingo Develop transition aspect of business proposals inclusive of solution and proposal differentiation o Scrutinizing and negotiating contract terms from Project and Operational delivery aspectsIdentifying and managing key business risks and issues with quantification analysis during the pre-contract stageResponsible for Smooth handover to designated Transition Execution teams Show less

  • Post Merger Integration Lead

    Jul 2015 - May 2019

  • Mobilization Manager - Solutioning

    May 2014 - Jun 2015
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  Gohash Travel Pvt Ltd

  May 2019 - Apr 2022

  Co-Founder
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  Qualitest

  Aug 2020 - Mar 2021

  Consultant - Post Merger Integration
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  Resources Global Professionals

  Aug 2022 - now

  • Senior Delivery Director

    Apr 2024 - now

  • Consultant - Program and Change Management Lead

    Aug 2022 - Mar 2024