Andrew Campbell

Experience

• 

  Sensis

  Jan 2006 - Jan 2008

  Premium Support and Billing Manager

  Responsibilities• Manage team of eighteen staff who support Government and Corporate sales channels from a customer care and billing perspective• Facilitate road shows with sales consultants and executives geared to improve performance of the sales support team• Conduct regular one on one’s with staff to provide performance feedback and develop staff further in their career • Develop incentive programs for staff to improve morale, data quality and turnaround times.• Assist the business in reaching customer satisfaction targets (above 8) by managing staff and their performance• Establish and maintain excellent internal Sensis relationships through building strong interpersonal relationships Show less

• 

  Maxxia Pty Ltd

  Sept 2008 - Feb 2013

  Responsibilities• Manage team of eleven staff to achieve various business objectives• Development of process documents in conjunction with Workplace Benefits System Project • Arrange ongoing delivery of FBT reporting to meet contractual obligations • Manage the delivery of company wide employer KPI reporting• Create and maintain staff development plans as part of team management• Ensure administration fee collection targets are met by the business• Manage operational reporting requirements with business analysts for 2012/13 FBT year end.• Nurture large balance accounts to reduce tax liability and ensure business risk is nullified• Participate in process review workshops as part of the Workplace Benefits System Project• Administer FBT year end shortfall response team project Show less Responsibilities • Manage sales team of six consultants to meet company sales objectives• Conduct Performance Management of staff who were consistently not meeting minimum sales targets• Assist the business to reach monthly Net Promoter Score objectives of 45• Improve consultant performance by conducting monthly meetings to discuss ongoing sales and conversion strategy• Ensure attrition and sick leave levels remained below 8%• Liaise with business reporting team to create and maintain sales reporting tool• Develop sales commission structures to effectively motivate sales-force• Effectively manage sales resources to handle year-round workloads Show less

  • Business Support Services Team Manager

    Aug 2010 - Feb 2013

  • Direct Sales Manager

    Jan 2009 - Aug 2010

  • Direct Sales Consultant

    Sept 2008 - Jan 2009
• 

  RMIT University

  Mar 2013 - Aug 2019

  - Managed the delivery of core strategic research portal solution utilising the Salesforce platform and Orchestra CMS capability- Project managed the complete review and upgrade of IT and network infrastructure at Point Cook campus and application delivery of new Flight School operations management software.- Managed the upgrade and migration of InPlace application to cloud hosted SAAS solution.- End to End implementation of patient radiology applications Mosaiq, Eclipse and DICOM into specialised learning laboratory environment for the School of Medical Sciences.- Project Managed the Delivery, Customisation and Configuration of HPE Hyper Converged 250 Solution, facilitating virtualisation services for the School of Business - Delivered the implementation of AMX Resource Management Suite to provide remote management capability across the fleet of campus wide AV solutions- Project Managed the Implementation of specialised Gaming Lab environment for the School of Media & Communications - Managed the implementation of MyTechCommunity site re-design and increased functionality utilising the Lithium platform Show less Achievements• Delivery of Sustainable Urban Precinct (SUPP) Project, focusing on installation of Honeywell and Siemens BMS devices, Technical Design Updates and various troubleshooting requirements with associated vendors• End to end delivery of various key infrastructure work requests including: Document Tracking System Uplift, Virtualisation of Arcsight Logger and Metropolis/Gotham System Uplift, Virtualisation of NetIQ PVQM and TMS Unified Communications Monitoring system et al.• Successful management of infrastructure delivery budget of $21million, facilitating business unit to come in under budget, whilst identifying over $1million of cost saving opportunities• Introduction of infrastructure wide resource reporting suite, allowing senior technology stakeholders to monitor project resource allocation and contractor recovery levelResponsibilities• Delivery of work packages for customers operating in a scrum working methodology• Facilitate delivery of various infrastructure project and minor works through coordination and management of resources, tasks and activities• Manage end-to-end recruitment of contractors for Projects and Minor Works• Work alongside the infrastructure delivery technical teams to plan and execute various Projects and Minor Works.• Ownership of resource management and allocation function within Infrastructure Delivery• Preparation of technical and status reports• Contribute to continual improvement of service management• Identify improvement opportunities and design appropriate solution Show less

  • Project Manager

    Dec 2015 - Aug 2019

  • Infrastructure Delivery Analyst / Project Manager (Minor Works)

    Mar 2013 - Dec 2015
• 

  MetaPM

  Aug 2019 - Apr 2020

  Project Manager - OneCRM (University of Melbourne)

  • Planned and executed the discovery work to enable phase one solution to be presented to Program and Business leadership. This included current state process analysis, current state and interim state solution architecture, vendor engagement, licencing and contract negotiations.• Built strong working relationship with Product Owner and Business SMEs to intimately understand the business problem space.• Worked with Product Owner and Business Analyst to breakdown problem space to create business taxonomy comprising of Capabilities, Epics & Features for delivery team.• Stood-up delivery team and implemented Agile cadence and practises (sprint planning, story writing, epic definition, definition of ready, definition of done, showcasing, running retrospective ceremonies and use of project toolset Jira and Confluence).• Established and led daily stand-ups with on-shore/off-shore team to remove blockers, raise risks and avoid project delays.• Arranged and co-facilitated workshops with Vendor to enable business requirements to be captured for the implementation of Advancement software (Affinaquest) on the Salesforce platform and identify key business needs and pain points. Show less

• 

  SEEK

  Jun 2020 - Aug 2024

  • Implement Agile & Lean frameworks and best practice rituals within the Marketing and CPQ/Billing project streams• Create and Manage the Project Plan for the Billing stream Salesforce delivery• Manage dependencies between the project work streams and other teams, collaborating with other roles on issue identification and resolution• Assist teams with forward planning and delivering all work types within prescribed timelines• Work with technical team members to produce project plans for discreet pieces of work as required• Lead the CPQ/Billing Business Analysts to plan out Epics, ensuring work is delivered in-line with program governance principles and appropriate forums• Educate and coach teams to take end to end ownership of technical discussions and remove obstacles• Support the product owner in backlog prioritisation, backlog grooming and process optimisation• Monitor and manage the risks for each release and iteration• Liaise with Testing Lead to co-ordinate testing activities for Marketing and CPQ/Billing streams.• Create program delivery reports to promote transparency• Maintain relevant metrics to help the team aware of their performance• Manage schedule and sprint deadlines Show less • Oversaw and led day to day operations within the Marketing delivery stream, including the organisation and facilitation of Agile rituals and workshops.• Worked closely with Marketing Product Owner to raise and monitor risks for each release/iteration.• Produced delivery plans and workstream reporting to promote transparency around delivery, velocity, risk management etc.• Managed dependencies between dedicated workstreams across the Program, collaborating with other roles on issue identification and remediation.• Ensured clear and concise ways of working and JIRA work definitions to enable delivery velocity meets with program timelines.• Planned and led the successful implementation of Salesforce Marketing Cloud in SEEK ANZ business, with the delivery of 16 Candidate and Hirer Marketing Cloud journeys within the agreed six-month timeframe. Show less

  • Salesforce APAC Delivery Manager

    Nov 2023 - Aug 2024

  • Delivery Lead (Salesforce Centre of Excellence)

    Mar 2022 - Nov 2023

  • Delivery Lead (CRM Transformation Program)

    Dec 2020 - Mar 2022

  • Release Manager (CRM Transformation Program)

    Jun 2020 - Dec 2020
• 

  Virtus Health

  Nov 2024 - now

  Delivery Lead