Tyler Hansen

Experience

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  Brandon Municipal Golf Course

  Sept 2006 - Jan 2013

  Cart Technician, Banquet Server, and Pro-Shop Staff

  Maintained golf carts. Kept inventory stocked. Assisted running golf outings. Answered phone and set up reservations. Served and bussed tables during weddings and golf outings. Prepared building for weddings and outings. Building maintenance. Cleaned facility. Picked the Range. Handled cash and credit transactions.

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  Sun N' Fun Specialty Sports

  Sept 2009 - Jul 2016

  Sales Representative / Assistant Store Manager

  Provide customers premier service in specialized sports. Aligning customers needs and desires to products best suited to their needs. Answering questions about products with learned knowledge and personal experience. Placing store product orders. In store merchandising. Service Ski's and Snowboards. Handle cash and credit card transactions. Sales Representative. Assist with training of new employees. Specialization in Wakeboarding.

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  Great Bear Recreation Park

  Nov 2009 - Mar 2011

  Lift Operator

  Responsible for guest safety at the chairlifts/gondolas. Work independently and be able to make quick decisions. Creating positive contact with guests as they enjoy the mountain. Assists all guests in loading, riding, and unloading of the chairlifts/gondolas. Work closely with ski patrol, mountain safety, lift maintenance, and lift electric to assist and resolve any problems that may arise on the mountain.

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  South Dakota State University

  Jan 2012 - May 2013

  Community Assistant

  Help residents to find their belonging and build community. Host social and educational programs. Reporting building maintenance and security issues. Create bulletin boards and door decorations. Complete building rounds and work desk shifts. Enforcing University Policies and conflict resolution.

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  Minnehaha Country Club

  Jan 2012 - Jan 2013

  Pool Server

  Deliver exceptional service by greeting, taking orders, and serving customers. Knowledgeable and enthusiastic about our menu items and our clientele. Keep tables and dining areas maintained and presentable. Creating an upbeat atmosphere for our guests.

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  South Dakota State University

  Aug 2013 - May 2015

  Senior Community Assistant

  Head Community Assistant. Building supervisor. Manage Community Assistants with-in a building. Create Schedules. Creative problem solving. Hall Government Advisor. Helping residents find their belonging on campus and building community. Work with Residential Life on Human Resources (Hiring Committee). Host social and educational programs. Reporting building maintenance and security issues. Enforce University and Departmental policies. Assist with training of new staff. Purchase supplies for programming and building needs. Assist the Residence Hall Director. Complete building rounds and work desk shifts. Show less

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  Hefty Seed Company

  May 2014 - Aug 2014

  Warehouse Worker/Construction Worker
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  Swiftel

  May 2015 - Sept 2015

  Account Executive

  Responsible for account management and continued sales. Serve as a representative for Swiftel Communications in regards to advertisement. Perform proofing, routine filing and data entry as required for the achievement of department goals.

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  Gracepoint Wesleyan

  Aug 2015 - Jan 2016

  Special Events

  Work with a team to create and promote specialized events, scout and book locations, food, entertainment, staff and cleanup. Create budget, as well as organize transportation, coordinate A/V teams and equipment, and make sure the events run smoothly, efficiently and handle any crisis that may arise.

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  Midstates Audio & Video

  Jun 2016 - now

  Midstates Care Manager

  Monitoring customers' product and technical issues to ensure a high level of response time and proper problem resolution. Providing a suite of service options allowing customers to be able to customize their service plans. Representing the opinions and suggestions of customers to provide better service today and in the future. Implementing improvements to customer service. Reviewing yearly contracts as needed to be able to maximize profitability and uptime. Providing support plans that range from the initial warranty to service plans that include unlimited phone support, repair or replacement for equipment failures, guaranteed response time, software upgrades, annual maintenance visits, re-programming to accommodate required technology changes, and any other needs. Recommending changes, improvements, or enhancements in systems designs to engineering/sales team based on customer feedback. Show less

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  Mid States Audio & Video

  Jan 2021 - now

  Operations Manager

  Creating work flows for business best practices and streamlining operations. Reviewing and forecasting current and future inventory demands. Delivering outstanding service to clients to maintain and extend relationship for future business opportunities. Working with engineering team to create effective solutions for customers. Reducing building expenses through regular maintenance and energy-efficient upgrades. Liaising with customers, management, and sales team to better understand customer needs and recommend appropriate solutions. Assisting with new hire onboarding and orientation. Managing multiple deadlines to meet dynamic needs of multiple clients. Analyzing reports to understand industry, market and company trends. Explaining revisions, enhancements and process improvements of organization's systems and processes. Assisting clients in navigating industry challenges, offering expert guidance and strategic recommendations. Managing client relationships through regular check-ins and updates on project progress. Improving order fulfillment rates by implementing more efficient warehouse management systems. Evaluating potential risks within the supply chain network, developing contingency plans to mitigate disruptions or delays in product availability. Managing last-minute changes effectively, minimizing disruptions to daily operations while accommodating client needs. Inspecting stocks to identify shortages, replenish supply and maintain consistent inventory. Preparing cost estimates and bid documents by studying customer RFPs and consulting with project managers. Capturing opportunities for additional sales during project implementation and rollout with existing accounts. Delivering technical sales presentations to prospects and presented benefits and value of products. Establishing long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry. Show less