Neil Harper

Experience

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  Intertech Digital Entertainment

  Oct 2009 - Sept 2011

  Customer Service Representative

  Objective: Contact customers to verify and schedule appointments for installation of Dish Network ·Confirmation Department:·Handled customer complaints ensuring retention·Inbound and Outbound Call Center Representative·Accurately Assisted in Warehouse Inventory·Knowledge of Font Office Operations

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  Kelton Enterprises, LLC

  Sept 2011 - Sept 2016

  General Manager

  ·Positive role model to fellow staff members (15-35 member staff)·Coordinate daily business operations while enforcing company policy and regulations·Customer Service and Hospitality Management ·Cash Accuracy, Inventory, Recruiting, Hiring & Interviewing processes, Payroll & Scheduling·Food Cost Management, Waste Management, and Labor Management ·Catering Events and Orders, Exquisite attention to detail, Organization & Professionalism·Ensure employees always following proper standards, Giving disciplinary action as needed ·Suggestive selling current promotions to boost sales, Motivate team to do their best·Multi-Unit management – University at Buffalo -travel to assist struggling teams and managers·Assisting staff to solve customer and business related problems·Proficiency in Microsoft Word, Excel, PowerPoint & OutlookMANAGEMENT·Recruiting, Interviewing, Hiring & Promoting·Performance review, Disciplinary Action·Scheduling, Payroll & Training/Development ·Delegation of tasks & jobs to meet deadlines·Educating team on new products & procedures ·Analytic problem solving expertise ·Proven customer service skill·Knowledge of business financial operations systemsSALES·Suggestive Selling – Reach Sales Goals·Upselling – Promote Sales Growth ·Advertising Promotional Items to CustomersLEADERSHIP·Currently serving as General Operations Manager with Kelton Enterprises, LLC·Group Settings: group lead role, push team to excel in a positive way·Motivate and serve as a positive role model to team·Ensure continued success of the team and business Show less

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  West Herr Automotive Group

  Aug 2016 - Oct 2016

  Sales & Leasing Professional

  ·Results oriented sales professional; Client Relations Specialist ·New and Pre-Owned automotive sales; Knowledge of brand standards·Operation with 23 dealership locations; Inventory management, Interviewing, Customer Service·Meet and exceed dealership and personal sales goals·Achieve customer satisfaction goals; Following industry trends to reach customer needs·Communication and active listening skills; Strategically negotiate deals to drive business goals·Follow up on internet sales leads; Consultative sales process to match vehicle to customer needs·Develop and maintain client relationships; Provide consistent updates via email & phone calls Show less

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  GUESS?, Inc.

  Nov 2016 - Jun 2021

  • General Manager

    Jul 2019 - Jun 2021

  • Store Manager

    Nov 2016 - Jul 2019
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  M&T Bank

  Jul 2021 - now

  • Project Manager

    Sept 2022 - now

  • Assistant Branch Manager

    Jun 2022 - Sept 2022

  • Community Branch Manager TR

    Jul 2021 - Jun 2022