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TONYA ROBINSON

TONYA ROBINSON

Senior Customer Insurance Professional

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location of TONYA ROBINSONCharlotte Metro

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  • Timeline

  • About me

    Residency Coordinator II, NC Notary Public, Co-Owner of Dip & Drizzle, LLC

  • Education

    • North Mecklenburg High School

      1986 - 1990
      Diploma General Studies

    • Johnson C. Smith University - JCSU

      2015 - 2019
      Bachelor of Science (B.S.) Business Administration-Management Magna Cum Laude

      Activities and Societies: Delta Mu Delta, Alpha Sigma Lambda

  • Experience

    • Allstate

      Jun 2006 - Nov 2009
      Senior Customer Insurance Professional

      Take incoming calls in a call center environment. Assist customers with account billing and service inquiries, and apply premium payments. Held a NC Property and Casualty License with the ability to write policies in 30 states, and ethically wrote policies based on specific state guidelines, and consistently met and exceeded sales goals. Implemented group incentives and recognition.

    • CAROLINAS HEALTHCARE SYSTEMS

      Dec 2009 - Jun 2011
      Patient Services Specialist

      Handled all incoming calls for Prosperity location. Ordered and reconciled supplies and scheduled patients. Coordinate appointments with labs and radiology. Accept payments/prepayments for visits, surgeries and deliveries. Scheduled pre and post-operative appointments. Reconciled and recorded money collected via cash/check/credit and prepared bank deposit. Processed medical records request, and scanned medical records to patient EMR. Performed DEXA bone density scans for patients and scanned them to medical charts for Physician consultations. Distribute physicians/clinical schedules, and coordinate paperwork for post-ops and pre-ops. Show less

    • OrthoCarolina

      Jun 2011 - Aug 2012
      Patient Services Coordinator

      Handled all incoming calls for University location. Scheduled appointments and emailed tasks to clinical assistants, Triage nurses, and Physicians. Scanned medical records and other patient information into electronic Chart. Entered data for accuracy reports and maintained 99% or above on accuracy at all times. Processed and Scheduled all Faxed and Electronic Referrals. Helped plan and organize company social functions, and represented the company in a professional and businesslike manner.

    • Carolinas HealthCare System

      Aug 2012 - now

      Currently managing the Sports Medicine and Geriatric Medicine Fellowship Programs for the Department of Family Medicine.

      • Medical Education Coordinator

        Jan 2016 - now

      • Sports Medicine & Geriatric Medicine - Fellowship Program Coordinator

        Aug 2012 - Jan 2016

    • State of North Carolina

      Jun 2018 - now
      NC Notary Public

    • Atrium Health

      Aug 2018 - now
      Residency Coordinator II

      Medical Education

  • Licenses & Certifications

    • Self-Leadership Certificate Program

      Carolinas HealthCare System
      Feb 2018

    • Emerging Leaders Certification

      Truist Leadership Institute
      Nov 2017