Robin Noonan, CTFL, CSM

Experience

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  GSK

  Jan 1988 - Jan 1991

  East Coast Statistician for Sales Department (SmithKline Beecham)

  * Worked with Sales Reps to keep counts of items sold* Kept counts of all HBA products for the East Coast that were sold

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  Broadcast Music, Inc. (BMI)

  Jan 1991 - Dec 1994

  ParaLegal/Collection Representative

  * Worked with In House counsel on arbitration accounts * Made calls to collect outstanding money from debtors* Created legal documents to send to attorneys on opposing counsel

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  Horizon Blue Cross Blue Shield of New Jersey

  Jan 1995 - Feb 1998

  Customer Service Representative

  * Answered benefit questions as well as claims and eligibility questions for customers* Entered Medical and Hospital claims for clients to be paid by other departments* Answered Provider questions for eligible subscribers

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  TriZetto Healthcare Products

  Feb 1998 - now

  Lead Quality Analyst

  * Work closely with Business Analysts, Product Design and Software Engineering to develop and design functional and design specifications * Create and run manual and automated test cases* Subject Matter Expert for Claims, Utilization Management, Case Management and supporting applications* Write test cases based on artifacts, requirements and back log items* Train and work with staff to assign tasks and set dates and expectations for projects * Report defects * Webservice testing using SOAP* Troubleshoot issues from customers and provide feedback to team to create resolutions* Integration testing of Facets, NetworX Pricer, Care Advance and third party products CERTIFICATIONSISTQB certification, Certified SCRUM, Certified Associate Facets Product Tools used: Microsoft SQL Server Management StudioHP Agile ManagerHP Quality CenterSerena Business MashupsAqua Data Studio Show less