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Muhammad Hamza Karamat

Muhammad Hamza Karamat

HELPDESK ENGINEER LEVEL-II

Followers of Muhammad Hamza Karamat11000 followers
location of Muhammad Hamza KaramatLahore, Punjab, Pakistan

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  • Timeline

  • About me

    Network Engineer @STORMFIBER

  • Education

    • University of the Punjab

      2019 - 2023
      Bachelor of Science - BSCS Computer Science 3.43/4.0

      Activities and Societies: Event Management Society (EMS) Member I am excited to announce that I have completed my Bachelor of Science in Computer Science (BSCS) degree from University Of The Punjab Jhelum Campus. During my studies, I gained a strong foundation in the theoretical and practical aspects of computer science. I learned about the design, development, and analysis of software and hardware, as well as the mathematical and scientific principles that underpin computer science.My BSCS curriculum included courses in the following… Show more I am excited to announce that I have completed my Bachelor of Science in Computer Science (BSCS) degree from University Of The Punjab Jhelum Campus. During my studies, I gained a strong foundation in the theoretical and practical aspects of computer science. I learned about the design, development, and analysis of software and hardware, as well as the mathematical and scientific principles that underpin computer science.My BSCS curriculum included courses in the following areas:Programming languages and software developmentComputer architecture and organizationData structures and algorithmsOperating systems and networksDatabases and information systemsTheoretical computer scienceMathematics and scienceComputer NetworksNetwork Security Show less

  • Experience

    • StormFiber

      Nov 2023 - now
      HELPDESK ENGINEER LEVEL-II

      • Designing and troubleshooting of client networks.• Build and maintain solid working relationships with the membersof the team.• Providing technical support via phone, email and social media and complain management system.• Monitored and online troubleshoot OF FTTH based connectionsincluding the handling and rectification of the issues and complainsregarding it.• Managing clients networks routing and switching as a managed services.• Utilized various remote tools to conduct troubleshooting for helpdesk.• Monitor Network management system (NMS).• Worked on OTRS ticketing system to address customer’s network.• Provide support on SMTP, Port forwarding, Website opening, Slow browsing and Voip issues as well.• Provide support on gaming high latency and packet loss. • Communicate effectively with customers and having Technicalproficiency in windows networking.•Manage time and prioritize effectively while working multipleissues for multiple customers.•Ensuring smooth internet connectivity to clients. Show less

  • Licenses & Certifications

    • CCNA: Switching, Routing, and Wireless Essentials

      Cisco
      Sept 2023
      View certificate certificate

    • CCNA: Enterprise Networking, Security, and Automation

      Cisco
      Sept 2023
      View certificate certificate

    • CCNA: Introduction to Networks

      Cisco
      Aug 2023
      View certificate certificate

    • Microsoft Certified Solutions Associate (MCSA)

      Microsoft
      Aug 2023

    • Cisco Certified Network Associate Routing and Switching (CCNA)

      Cisco
      Sept 2023

  • Volunteer Experience

    • Event Management Society Member

      Issued by University of the Punjab on Jan 2023
      University of the PunjabAssociated with Muhammad Hamza Karamat