Almer Avecilla

Experience

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  Ironstone Technologies

  Jan 1998 - Jan 2005

  Computer Services Associate

  Engineered and maintained Autoprint software in Visual Basic .NET for CD/DVD label printersHandled DVD-R, CD-R and diskette replication projects with limited supervisionDesigned graphics for DVD/CD labels and packages using Adobe Photoshop and CorelDrawResponsible for general computer, network and production system maintenance

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  Canadian Base Operators

  Jun 2006 - Oct 2007

  IT Support Technician

  Frontline Help Desk support to Allied Wings staff and Department of National Defense staff and students via phone, email and in-person assistanceConfigured and supported PC hardware, Windows XP SP2 and Windows applications for over 300 desktops and laptopsPhone, fax and phone line installation and programming in a Nortel PBX phone systemWindows Server 2003 Active Directory user account administration for the Allied Wings LAN and the Department of National Defense’s DWANFacilitated imaging process for student laptops through the introduction of multicast imagingEmployed Intuit TrackIt! Library and Inventory for asset tracking Show less

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  Paysafe

  Dec 2007 - Feb 2018

  Managed day-to-day IT Service Desk team operations, providing frontline user support and issue escalation to Server, Network, DBA, and Application Support teams while meeting SLAs.Managed individual team members, guiding subject matter training and professional development, coordinating time off and on call scheduling, and assisting with day-to-day issues/problems as needed.Led IT Service Desk projects, including user training, hardware/software research, procurement and deployment, Information Security initiatives, and compliance audits. Coordinated local IT support operations with global Service Desk team leads.Led desktop hardware and mobile phone research and procurement.Acted as Change Facilitator for Calgary IT infrastructure and application development.Collaborated with InfoSec and Compliance audit teams to implement security and compliance policies.IT Service Management Projects and AccomplishmentsCreated the Service Desk IT service catalogue, developing a team training program and how-to guides.Streamlined Service Desk oncall support services, clarifying alert notification and escalation procedures.Refined Change Management process, streamlining the approval process and improving communication.Coordinated the Calgary office ServiceNow rollout, including Request Fulfilment, Change Management, and Incident Management modules. Show less Desk-side, remote and inter-office support of PCs, printers and phonesDesktop and laptop hardware and software installation and maintenanceBasic telecommunication support for local phone systemLaptop encryption, BlackBerry hardware upgrades, desk moves, software installations and desktop deployments projectsPC hardware and mobile phone research for procurement and testingRogers Wireless services management for mobile phone usersiPhone and BlackBerry supportBlackberry Enterprise Server and WinMagic SecureDoc encryption server administrationTCP/IP and domain troubleshooting and Active Directory account administration.Windows XP and 7 system images creation, testing and maintenance (including VMware virtual machines).Standards and practices documentation.Virus and malware removal and system optimizations.ManageEngine+ administration, including product/asset management. Show less

  • Team Lead, Service Desk and Desktop Services

    Jun 2011 - Feb 2018

  • Desktop Services Analyst

    Dec 2007 - Jun 2011
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  The Fit Bar / Meals Direct

  Nov 2018 - Oct 2021

  Creative Partner

  Developed one Wix and two Shopify ecommerce websites, including the development of the meal order subscription services functionality.Modified backend Shopify code to customize layouts and forms.Created and managed a customer order management system, resulting in a simple, streamlined order fulfillment process.Designed marketing material/content for social media and print marketing, including copy and graphic designs.

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  Nutragroup Inc.

  Oct 2021 - May 2022

  Frontend Developer

  Developed and maintained five WordPress-WooCommerce websites for the health, fitness, and nutraceutical industry.Coded with HTML to customize page layouts and forms.Collaborated with clients to identify website content, functionality requirements and write web page copy.Managed weekly website updates, security policies, and backups, enhancing site integrity.Designed attractive landing pages for SEO optimization and increased conversions.

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  Myers Cocktail Inc.

  May 2022 - Aug 2023

  Director of IT

  Developed and maintained a WordPress-WooCommerce website, myerscocktailoral.com , incorporating SEO analysis tools, fully automated order fulfillment, and email marketing capabilities.Managed five Wordpress websites and dozens of email accounts and corporate domain registrations in DreamHost.Coordinated with marketing and sales teams, leading to successful email and social media marketing campaigns, and provided regular progress and sales reports.Co-produced vlog and podcast material, assisting with writing scripts, and recording productions.Wrote content for marketing, social media and digital advertising copy.Participated in trade shows and conventions, setting up booths, sampling products, and providing sales support.Provided general IT support (email, network, printer, software, desktop) to company staff, in person and remotely via telephone and TeamViewer.Created and implemented “Website 2.0” project plan to increase visitors and conversion rates:Improved SEO scores and search engine rankings to increasing visitors:Employed UberSuggest, Google Keyword Planner, Google Trends, and Google Search Console to discover trending keywords for website SEO and content marketing.Designed and executed email marketing plans within MailPoet to communicate sales, create brand loyalty/interest, educate customers, and build community.Analyzed website traffic trends with Google Analytics to identify potential sales markets.Designed engaging content and page layout enhancements to improve conversion rates:Researched industry and culture trends for blog entries, newsletters, and landing page content to draw visitors and consumer interest.Reviewed website analytics, such as heat maps and browser recordings via Lucky Orange and visitor traffic data, to understand customer browsing behavior and improve page organization.Ultimately, improved sales conversions to 2.6% over one month of development before implementing all the deliverables. Show less

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  Avenue Living

  Apr 2024 - now

  Team Lead IT/IS