Alice Salas

Experience

• 

  Hewlett-Packard

  Jan 2003 - Feb 2010

  Supervisor Call Center

  • Responsible for selecting and recruiting staff for the project to complete the headcount.• Maintain effective information flow among the representatives of deskside/client.• Coordinate with the teams to meet operational metrics and objectives.• Responsible for implementing and administering policies and procedures within the company’s standards.• Detect and coordinate training requirements, regarding processes and/or administrative issues.• Work the reports that directly affect SLA´s and determine training/coaching needs among the agents.• I had approximately 30 front line agents under my supervision, as well as 4 team leads at all times. Our schedule was 24/7. Show less

• 

  HP de Costa Rica

  Jan 2010 - Jan 2013

  Pricing Manager

  • Manage support Care Pack and contractual pricing throughout the life cycle of products in the HP Storage portfolio.• Understand the market competitive landscape, goals and strategy necessary to increase HP market share in the networks space.• Create and obtain approval of pricing proposals at New Product Introduction and also initiates and price changes necessary throughout the support life of the product.

• 

  Akamai Technologies

  Feb 2016 - Mar 2023

  Technical Project Manager
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  JLL

  Mar 2023 - now

  • Administrador de cuenta

    Mar 2023 - now

  • AMER Shared Services Center Lead

    Mar 2023 - Feb 2025