SM Ferhan

Experience

• 

  Home First Finance Company (HFFC)

  Aug 2017 - Sept 2018

  Relationship Officer

  • Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.• Conduct several levels of testing including functional, regression, user acceptance, integration, and performance to verify the client’s needs are met.• Prepared standard documents like FRD, BRD, SRS, RUD, Use Cases, SOW and Project Proposals (RFP).• Communicate client’s business requirements by constructing easy to understand data and process models.• Engage client to gather software requirements/business rules and ensure alignment with development teams. Show less

• 

  MindCrew Technologies

  Sept 2020 - Oct 2021

  Business Analyst

  • Develop business architecture model prototypes using requirements such as scope, processes, alternatives and risks for Implementation.• Engage stakeholders to gather software requirements/business rules and ensure alignment with development teams along with stakeholder management and focus group.• Translate stakeholder requirements into different tangible deliverables such as functional specifications, Invisions, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.• Evaluate risks and Impact analysis related to requirements implementation, testing processes, project communications, and training to maintain cost effective process.• Identify and reconcile errors in client data to ensure accurate business requirements and assist in post-production support with 24 hours resolution time.• Involved in product life cycle from ‘prototype’ to ‘go to market’. Conducted market and competitive analysis and built pricing models to generate more customer base. Show less

• 

  Maropost

  Nov 2021 - Apr 2023

  Business Analyst