Will Solomon

Experience

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  Foot Locker

  Jan 2004 - Dec 2008

  2004-2007Assumed full responsibilities in mangers absence; completed shift schedules which included work assignments, employee training ,employee vacations , employee breaks, over time assignments back-up for shift rotationsTracked daily, weekly and quarterly sales; processed store transactions by cash, check or credit card; checked inventory for accuracy; executed store operations during scheduled shifts; organized opening and closing duties as assigned.Followed all cash management and cash register policies and ensure proper cash management Show less

  • Assistant Manager

    Jan 2004 - Dec 2008

  • Assistant manager

    Jan 2004 - Dec 2008
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  Foot Action Corporation

  Apr 2004 - Dec 2007

  2004-2007u Assumed full responsibilities in mangers absence; completed shift schedules whichincluded work assignments, employee training ,employee vacations , employee breaks, overtime assignments back-up for shift rotationsu Tracked daily, weekly and quarterly sales; processed store transactions by cash, checkor credit card; checked inventory for accuracy; executed store operations during scheduledshifts; organized opening and closing duties as assigned.u Followed all cash management and cash register policies and ensure proper cash Show less Assumed full responsibilities in manager's absence; completed shift schedules which included work assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for shift rotations.Tracked daily, weekly and quarterly sales; processed store transactions by cash, check or credit card; checked inventory for accuracy.Executed store operations during scheduled shifts; organized opening and closing duties as assigned.Followed all cash management and cash register policies and ensures proper cash management practices are followed by shift team.Answered telephone inquiries and responded to customer questions and complaints; set up schedules, assign employees to scheduled jobs. Show less

  • Assistant Manager

    Mar 2004 - Dec 2007

  • Assistant Manager

    Apr 2004 - Aug 2007
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  Foot locker Corporation

  Jan 2008 - Jul 2011

  Sales Associate Team Leader

  Operated POS terminal with average of $600 per shift and record prices; collected cash checks and credit cards for customer transactions; balanced cash in drawer at beginning and end of shiftAnswered telephone calls received for department; price checks; handled incoming and outgoing shipments daily and stock shelves from stock areas.Foot Action Corporation

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  Footlocker Corporation

  Jan 2008 - Jun 2011

  Customer Service Representative

  Tier IReceive incoming calls from customers and initiate outgoing calls. Assist customers with inquiries, store purchases, and maneuvering through the online web site for purchasing of Footlocker items. Escalate calls and issues to supervisor when issues cannot be resolved at Tier I level. Document conversations and forward all files and documents to the proper departments; complete updates, generate letters, match documents and letters. Documented actions using an in-house tracking system. Show less

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  Focus: HOPE IT User Group (FHITUG)

  Jan 2008 - Jan 2010

  Colleague

  Participated in group discussions about new and emerging technology

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  General Motors

  Feb 2011 - Oct 2011

  On star Call Advisor

  renewal of sales contracts, appropriate option offerings to cancellations, improving customer knowledge, subscription up sell and increasing client retention overall.

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  AT&T

  Feb 2012 - now

  SBC internet services

  Handle Inbound calls using probing questions and system tools to assist and trouble shoot Dynamic Line Subscriber calls. Configure Modems set up Wifi access points provide assistance with AT&T internet services including installations and problem solving AT&T products and software.

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  CDK Global

  Nov 2017 - now

  Log and complete tickets either via inbound phone, email to case or sent by account advocate for dealer. Issues range from specials problems to inventory inquires, leads and website issues changes or updates. Strong communication is required as we work with many third parties and Vendors on behalf of our clients. Email team queue, with the email team my 2nd role is analyzing emails to determine if more information is needed or if an ticket can be generated from request and information provided with in the guidelines of the email team role. Assisting with any 911 issues that come up. Working on special projects. Show less

  • Client Data Analyst Level 2

    Nov 2017 - now

  • Client Data Analyst Level 2

    Nov 2017 - May 2020
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  Sincro, an Ansira company

  May 2020 - Aug 2023

  Client Technical Analyst Level 2
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  Rivian

  Aug 2023 - now

  Service support advisor