Svibor Buncec-Bracic

Experience

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  Maistra d.d. (Adris group)

  Jan 2002 - Jan 2006

  Tourism Coordinator - animation team

  • working in animation team – sports entertainer • coaching and providing leadership with employees• making schedule• activities organization• supervising• team leader• info meetings• problems solving• lifeguard (ILS certificate completed)

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  Best Western International

  Jan 2007 - Jan 2010

  Receptionist

  • Greeted and registered guests and issued room keys• Processed guest payments for room charges, food and beverage charges and phone charges• Balanced all rebates and other miscellaneous charges• Answered department telephone calls, using correct salutations and telephone etiquette• Referred guests to local restaurants and recommended attractions in the area• Greeted all guests in a courteous and professional manner• Recorded guest comments or complaints, referring customers to managers as necessary• Contacted housekeeping or maintenance staff when guests reported problems• Improved customer service ratings through my actions• Served as mentor to junior team members• Resolving even the most difficult customer issues• Addressed negative customer feedback immediately• Resolved customer questions, issues and complaints• Recommended charges to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department Show less

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  Carnival Cruise Lines

  Apr 2010 - Sept 2012

  Guest Services Manager

  • Greeted and registered guests and issued room keys• Processed guest payments for room charges, food and beverage charges and phone charges• Balanced all rebates and other miscellaneous charges• Answered department telephone calls, using correct salutations and telephone etiquette• Served as public relations representative for the hotel department• Referred guests to local restaurants and recommended attractions in the area• Greeted all guests in a courteous and professional manner• Recorded guest comments or complaints, referring customers to managers as necessary• Contacted housekeeping or maintenance staff when guests reported problems• Improved customer service ratings through my actions• Advised managers on organizational policy matters and recommend needed changes• Conducted new employee orientation to foster positive attitude toward organizational objectives • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems• Served as mentor to junior team members• Resolving even the most difficult customer issues• Addressed negative customer feedback immediately• Effectively communicated with team members to maintain clearly defined expectations• Resolved customer questions, issues and complaints• Recommended charges to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department• Lead on and off-site customer support teams across multiple time zones Show less

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  Soldus d.o.o.

  Sept 2012 - Jan 2014

  Commercial Manager

  • Windows and doors production• Contact person for Italian market• Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines• Tracked all capital spending against approved capital requests• Analyzed costs and revenues to project future trends• Collaborated extensively with auditors during preliminary and year-end audir processes• Coordinated all department function for team of 100 employees• Coordinated meetings with other department managers and served as main liaison between sales and manufacturing staff• Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution • Updated customers’ accounts and information on daily basis• Created databases and spreadsheets to improve inventory management and reporting accuracy• Provided support for CEO and sales team in managing operation work flow• Directly supported CEO in managing operation work flow• 3 years of office experience• 3 years of project management experience• Ensured that team member responsibilities were defined and understood• Established and maintained effective communication system• Collaborated with design, development and QA teams to build product• Recruited, retained and developed staff• Planned, directed and monitored regulatory operations• Ensured exceptional client service and quality product offerings • Ensured the availability of professional talent needed to meet business objectives• Represented the company at industry meetings• Planned and managed event logistics• Increased sales by 200%• Negotiated lucrative partnership with ADEO group France ( Leroy Merlin, Bricoman)• Planned and executed national sales department improvements, updating the company’s approach to marketing, cost analysis, presentations and territory establishment• Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients • Reference available on request Show less

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  Stolarija Ćuk

  Jan 2014 - Feb 2015

  Business Development Manager

  • Furniture factory• Company administration• CEO assistant• Company representative on foreign and homeland tenders for hotels renovations• 1 year of office experience• 1 year of project management experience• Collaborated with design, development and QA teams to build product• Ensured exceptional client service and quality product offerings• Reviewed sales price and operating costs• Handled telephone inquiries • Documented business requirements, functional specifications and training procedures• Oversaw rise of company to the top of the industry• Implemented processes to streamline workflow Show less

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  GUINNESS STOREHOUSE®

  Mar 2015 - Jan 2016

  Tour Guide

  Tour Guide (German, English and Balkan languages) at Guinness Storehouse, Dublin, Ireland• Department – Visitor Experience• Tour Guide (German, English and Balkan languages)• Assisted guests with any special requests during their visits• Referred guests to local restaurants and recommended attractions in the area• Greeted all guests in a courteous and professional manner• Recorded guest comments or complaints, referring customers to managers as necessary

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  Best Western Sheldon Park Hotel & Leisure Centre

  Jan 2016 - Apr 2016

  Reception and reservations

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  S&S ROTO LIMITED

  Apr 2016 - now

  Founder

  S&S ROTO LIMITED is a company whose primary objective is to find, promote and provide services with products that meet the following criteria: The innovative, award-winning, and already on foreign markets proven products, which are primarily guided on very strong environmental base. Our mission is to positively impact the environment using technologies in the field of renewable energy and run an awareness of alternative energy sources. Our vision is that through our own development, protection and marketing of innovative solutions we positively influence on the development of local innovators and entrepreneurial climate, which is necessary to raise awareness of using technology useful for society and the environment.In the beginning S&S ROTO LIMITED can offer 2 products who we believe would make a big impact on Ireland market as they don’t have any valid competition. Our first product is Genijator CO₂ neutralizer is device that operates on the principle of electrolysis, and cleans the inside of the engine and the exhaust manifold of accumulated harmful deposits which are deposited due to incomplete combustion in internal combustion engines.Our second product is Roto Rasp. This innovative Croatian product for cutting soft materials such as wood, plastic, rubber etc. by removing particles is used with hand rotation angle grinders. The disc used with an angle grinder enables you to cut soft materials such as wood, plastics, rubber etc. in a simple way by removing particles Show less