Gabriel Tay

Experience

• 

  Singex Venues

  Sept 2008 - Feb 2009

  Marketing Intern

  - Market research- Data analysis of South-east Asian MICE trends- Event Operations

• 

  Republic of Singapore Navy

  Sept 2009 - Apr 2014

  Weapon Control System Specialist

  - Participated in Operation Blue Sapphire, an anti-piracy mission in the Gulf of Aden- Operation of Weapon Systems and maintainence- Planning and scheduling of roles and responsibilities- Training of junior staff

• 

  Singapore History Consultants

  Jun 2014 - Jun 2016

  Assistant Manager/ Docent - Operations

  - Worked with NEXUS to create a program to train MINDEF Joint Leadership Course trainees on Konfrontasi, which includes understanding the strategies used in the conflict and how it can be applied today- Facilitating tours and visits on heritage sites, creating quality visitor experience- Management of onsite teams to ensure operational effectiveness- Creation of quality content to ensure an excellent service experience - Training of colleagues to ensure that quality content and service is delivered- Planning of events to commemorate key historical events. Show less

• 

  Inland Revenue Authority of Singapore (IRAS)

  Sept 2020 - Sept 2023

  Enterprise Grant Manager

  - Handling of Frontline and Appeal matters, which includes educating members of public on scheme-related matters, optimising service delivery, and dispute management/resolution- Managing and processing appeals submitted, which involves submitting and approving of appeal cases, as well as working with System Team on code application- Developed guidelines with relation to application of appeal decisions and codes by working closely with Ministries (Incentive Principal Owners).- Improving on appeal processes by introducing new workflows and automation- Conducting of internal training for both internal customers and external vendors who are handling scheme-related matters. This includes creation of training programmes, manuals and schedules. Show less