Susan Albrecht

Experience

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  GE Oil and Gas

  Jan 2003 - Jul 2007

  Service Billing Clerk (Thru Cadre Services)

  Validate part numbers, created job specific generic Bill of Materials and maintain libraryCompile, prepare and maintain spreadsheets in MS Excel, Word as well as Outlook calendarCreate and maintain multiple databases including CMS, Oracle and ActionGenerate requisitions for non-conforming material, miscellaneous shop materiel and servicesAssist engineers and account managers with projectsAnswer phones, sort mail, prepare documents for shipping Fed-Ex/UPS/DHLCoordinates catering for office events Show less

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  Bremner Food Group, RR Donnelley, Mercury Marine(thru Aerotek)

  Jul 2008 - Aug 2010

  Project Assistant

  Coordinates RFQ process with suppliers for the Maintenance, Production and Sanitation departmentsCompile, gather information and make determinations regarding ordering of productsInterfaces with other departments to help select appropriate materials or servicesAssists with resolving supply, pricing, quality, delivery and any other issues with suppliersAnticipates and plans for material shortages or service stoppages; troubleshoots supply problems Document and maintain updates to processes as well as train staff to execute effectively and profitablyProvide support for buyers and account managersCompile and prepare shipping documents Show less

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  Bemis Company, Inc. (thru Aerotek)

  Aug 2010 - Jul 2014

  Process Engineering Clerk

  Gathered and input monthly Safety Observations for entire plant into AccessAssist Safety and Training leadership using PeopleSoftProvide administrative support for functions as requested and aligned with leadershipExecuted weekly auditCompiled daily, weekly and monthly reports by entering and retrieving data from multiple systems and sources. Daily contact with Technical, Quality, Safety, and Training leadership, Engineering and ProductionSupported and facilitated catering for office and plant events Show less

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  Weldon

  Jul 2014 - Jun 2015

  Associate Production Planner

  Worked closely with the Production and Material Planners in the development and communication of manufacturing work schedules which strives to meet service, quality and productivity goals.Calculated figures, such as required amounts of materials, using adding machines, calculators, or computers.Reviewed and built job jacket information required to manufacture the orderDistributed production schedules or work orders to production floorPrepared and compiled documentation related to production sequences, maintains pouching specs, logs, inventories and/or checks sheets of data needed to track and support operationsCompiled information, such as materials inventories, materials used, or customer information, so that status reports can be completedPrinted specifications, labels, forms or other documents needed to support productionDaily contact with Customer Service, Manufacturing, Material Planning, Graphics, Production Planners, and Weldon Office staff Show less

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  Bemis Company, Inc.

  Apr 2015 - Aug 2017

  Maintenance/Engineering Assistant

  Accurately handled and type complex and highly confidential materialCompiled daily reports by entering and retrieving data from multiple systems and sources. Received and processed goods receipt in SAPEntered work orders into SAPPrepared invoices for paymentDirectly worked with inside and outside service providersGathered, updated and maintained data for weekly maintenance scheduling meetingsProvided administrative support for functions as requested and aligned with leadership Daily contact with leadership, Maintenance Production Schedulers, Engineers, Maintenance Techs, Procurement, and Corporate Accounts Payable. Show less

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  Neenah Foundry Company

  Oct 2017 - Aug 2018

  Customer Service Representative

  Provided excellent customer service through professional, timely, and accurate customer communications via telephone and emailAccurately entered customer orders into the order entry systemReceived and processed customer requests in the form of phone, email and fax.Communicated status of orders to customers in a timely mannerProduced estimates and quotations for customersTroubleshoot customer issues over the phone; ensure that issues are resolved both promptly and effectivelyResolved product or service problems, expediting correction or adjustment, following up to ensure resolutionDaily contact with team members, leadership and other departments to resolve problems and expedite work Show less

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  Oshkosh Defense thru Aerotek

  Oct 2018 - Mar 2019

  Warranty Coordinator

  Efficiently processed warranty claims through warranty repair databaseExcelled at process of ordering parts in JDEManaged and assigned work load to 3 field service representativesCompiled daily reports by entering and retrieving data from multiple systems and sources. Daily contact with Warranty team, Technical Support, Inventory team, Buyers and Logistics

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  Custom Marine Inc

  May 2019 - Apr 2021

  Administrative Assistant

  Promptly and courteously greets customers Answer multi-phone lineProcess daily ship reports in ExcelEfficiently process Marine and Industrial orders into SyteLineExecute daily invoicing and process paymentsEnter requests for quotes, return material authorizations, engineering change noticesAssist daily with Accounting and Human Resources tasksCompile weekly and monthly reports Daily contact with General Manager, Sales, Accounting, Shipping, Buyers, Material Planner and Engineering Show less

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  Wald Wire & Mfg. Co.

  Jun 2021 - Mar 2022

  Customer Service Representative

  Adheres to Corporate & Site; policies & proceduresPromptly and courteously greets customers Answer multi-phone lineProfessionally handle incoming requests from customersEnter Sales Orders into QuickBooksEnter Orders into SAGEPrint drawingsPrint jobs tickets for ProductionProvide quality service and support in a variety of areas including quotations, placing orders, billing and logisticsTroubleshoot customer issues over through Gmail; ensure that issues are resolved both promptly and effectivelyCommunicates and interacts with other team members, management and other departments to resolve problems and expedite work Show less

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  Quality Paint & Coatings

  Apr 2022 - now

  Human Resources Assistant