Cliff Baker, MBA

Experience

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  Arizona Medical Transit

  Jan 2008 - Apr 2009

  Medical Transportation Driver

  Provided transportation services to patients or clients to and from hospitals, dialysis centers, medical offices, rehabilitation centers, and private residences safely and professionally. Maintained vehicle records regarding services performed. Assisted patients who are incapable of operating vehicles due to medical needs to and from medical facilities Participated in the agency's on-call schedule as required. Maintained good work ethics by being reliable and displaying a positive and cooperative attitude. Managed paperwork, collect payments if needed. Inspected and filled oxygen tanks. Inspected gurneys and wheelchairs for maintenance and cleanliness. Exchanged information with other employees using electronic devices (e.g., Nextel, pagers and two-way radios, email). Developed and maintained positive working relationships with others. Show less

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  Conmed Healthcare Management

  Apr 2009 - Oct 2010

  Emergency Medical Technician

  Deliver first aid, basic life support, and emergency medical treatment to 50+ patients per week in a wide range of emergency medical situations. Ensure the safe transport of patients and administer appropriate medical treatment on-scene and en route to hospitals, including CPR and pharmaceutical interventions. Conduct preventative maintenance on ambulatory vehicles and perform equipment inspections to identify potential defects. Communicate with patients and families on-site to obtain medical histories and identify appropriate treatments based on symptoms. Show less

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  United States Air Force

  Jan 2011 - now

  • Manager for Case Management Cell for 2,600 reserve airmen, spanning 40 different specialties. Medical specialties to include facilities, human resources, finance and business, nutrition, dental, mental health, optometry, outpatient care, laboratory, drug testing, immunizations, logistics, administrative and executive support for over 130 medical Airmen.Manage and direct quality and compliance to include: program evaluation, clinical risk management, standards compliance, survey readiness and utilization review. Serve as liaison between members and Air Force Reserve Command Surgeon General (AFRC/SG) for Medical Evaluation Boards. Subject matter expert in Department of Defense and Air Force medical standards. Manage care for military members with disqualifying conditions in accordance with Air force instructions. Communicate status of member’s case with leadership and members. Process initial and renewal of Aeromedical Waivers for Aircrew across seven squadrons. Coordinate and schedule Initial flying class physicals. Show less • Provided daily administrative leadership; implemented facility policies; interpreted policy guidelines and monitored the effectiveness of these policies to ensure compliance with respective Air Force Manual Instructions and Department of Defense Instruction Policies.• Serves as liaison with federal, state, and local agencies in matters related to aerospace medicine, preventive medicine, and occupational medicine.• Assign and track training for MHS Genesis for 349 Medical Group members. Coordinate with AFRC, Defense Health Agency and Active-Duty medical systems to assign roles and provision accounts for MHS Genesis. Provide training and support to Reserve Medical Unit across the Air Force Reserve Command on the Department of Defense’s newest Electronic Health Record. Manages and coordinates Individual Medical Readiness appointments across multiple clinics. Plans, provides, and evaluates routine patient care and treatment to include flying and special operational duty personnel. Perform preventive health assessment (PHA) physicals for flying status and non-flying status personnel. Educate patients on treatments, medications, potential health risks and provide preventative counseling. Provides support to the Squadron Senior Enlisted Leader in planning, organizing, directing, and executing Health Care Operations. Assists with the management of Quality Assurance for Health Standards and Health Force Protection Programs. Assist with financial management responsibilities. Assist in the management of establishing operating procedures for continuing health education, to enhance the readiness programs and credentialing healthcare providers. Show less • Administers medical service policies and provides guidance for implementing comprehensive programs to continuously improve prevention and treatment of medical disease to ensure maximum personnel wartime readiness and combat capability.• Coordinates health service and patient care with military and civilian medical treatment facilities• Directs establishment and operation of outpatient medical services. • Manages assignment of medical officers and enlisted personnel to support medical facility operations.• Manages Hearing Conservation Program for thirteen squadrons totaling approximately 1,036 members. Coordinate occupational workplace visit and inspections with Flight Surgeon, Public Health, and Bioenvironmental Technicians. Assist the Force Support Squadron with public health inspections of contracted hotels to provide lodging for members of the Air Mobility Wing. Track occupational surveillance exam compliance and report to Wing leadership. Provide oversight to the Fetal Protection program; ensure proper precautions are in place to ensure safety of pregnant Airmen. Show less

  • Health Services Management

    Jan 2023 - now

  • Medical Case Manager

    Jun 2021 - Feb 2023

  • Physical Exams Manager

    Jan 2018 - Jun 2021

  • Occupational Health Manager

    Jan 2017 - Jan 2018

  • Flight & Operational Medical Technician

    Dec 2015 - Jan 2017

  • Water and Fuel Systems Technician

    Jan 2011 - Dec 2015
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  FedEx Office

  Jan 2016 - Jun 2018

  Consistently provided leadership to several managers as the subject matter expert on customer satisfaction. Identified areas of improvement in customer service and marketing strategies. Supported district wide self-inspection program to reduce waste and improve revenue. Responsible for maintaining staffing, payroll, and inventory management. Analyzed monthly and quarterly financial reports and adjust business strategies to increase profit. Connected with several recruiters within the region and company to improve the current recruitment process of the district resulting in multiple new hires in locations with low staffing levels. Show less

  • Senior Store Manager

    Dec 2016 - Jun 2018

  • Assistant Store Manager

    Jan 2016 - Dec 2016