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Karan S.

Karan S.

Software Engineer Trainee

Followers of Karan S.2000 followers
location of Karan S.Mumbai, Maharashtra, India

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  • Timeline

  • About me

    Driving Cisco's Global Customer Success transformation! | Seasoned Program Manager | Customer Experience | Customer Success | Microsoft Alumni | Ex-BNP Paribas | Ex-Dell EMC | Northeastern Alumni

  • Education

    • Northeastern University

      2010 - 2012
      Master of Science - MS Information Systems

      Activities and Societies: Active Member of NEU Sanskriti, an Indian Society from Sep 2010 to August 2012 co-ordinating events round the year Graduated with Masters Degree in Information Systems in 2012Some notable courses taken: Business Analysis and Design, Business Process Engineering, Data Warehousing and Business Intelligence, Data Integration, Database and Advanced Database Management Systems

    • University of Mumbai

      2005 - 2009
      Bachelor of Engineering - BE Information Technology Distinction

  • Experience

    • Apex Software Solutions

      Jul 2008 - Apr 2009
      Software Engineer Trainee

    • Northeastern University

      Jan 2011 - Jan 2012

      • Computer Lab Assistant

        Sept 2011 - Jan 2012

      • Service Desk Supervisor

        Jan 2011 - Jan 2012

    • Dell Technologies

      Jan 2012 - Jun 2012
      Software Quality Engineer/Analyst Co-op

    • Dell Technologies

      Sept 2012 - Jan 2015
      Solution Consultant, Information Intelligence Group

    • BNP Paribas

      Jan 2015 - Jun 2016
      Sr. Program Manager: Data Governance

    • Microsoft

      Jun 2016 - Apr 2019
      Partner Technical Account Manager - Americas

    • Cisco

      May 2019 - now

      • Strategy and Planning Manager, CX Global

        Aug 2022 - now

      • Program Manager: Customer Success - India & SAARC

        May 2019 - Jul 2022

  • Licenses & Certifications

    • Bing Ads Accredited Professional

      Microsoft Bing Ads Certification
      Jul 2016

    • Jira Fundamentals Badge

      Atlassian
      Sept 2022
      View certificate certificate

    • Google Analytics Essential Training

      LinkedIn
      Jul 2018
      View certificate certificate

    • ITIL Foundation Level

      AXELOS Global Best Practice
      Sept 2020

    • Certified ScrumMaster® (CSM®)

      Scrum Alliance
      Nov 2015
      View certificate certificate

    • Cisco Certified Interviewer Award

      SocialTalent
      Nov 2021

    • Data Literacy @Cisco Green Belt

      Cisco
      Jun 2021
      View certificate certificate

    • Cisco Customer Success Manager (CSM) Certification

      Cisco
      Dec 2020
      View certificate certificate