Vani Jeevan

Experience

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  Nipuna Services Limited

  Aug 2004 - Dec 2004

  Technical Consultant
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  Dell

  Jul 2006 - Oct 2010

  Sr.Sales consultant
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  Al Khoury Group Of Companies

  Nov 2013 - Sept 2018

  Manager - Customer Service/Operations

   Managing reputed clients of all sectors and adding new clients by way of efficient client management and continuous support. Providing Premier Customer Service and Support to all facilities by closely monitoring the delivery of service standards in line with the SLA’S listed in the contracts. Identifying energy/Cost saving measures in liaison with various stakeholders by not compromising on the Quality Standards.  Recommending new product line by which business can benefit both financially and has good “ROI” after referring to the Quality head.  Constantly reviewing the process to meet the client requirement. Monitor and control the Non-Conformities. Execute Call audits/barging for quality assurance with periodic assessments. Bi-monthly trainings for the Operators to help them incorporate the latest recommendations which can render great customer experience.  Review job contributions through Key Performance Indicators to execute staff appraisals.  Generate monthly analytical reports (Gap analysis) based on the Customer Satisfaction Surveys and tickets logged on CRM. Was recognized by the organization for two consecutive years for being the catalyst in establishing quality standards and for providing outstanding customer service which has propelled the company’s market value. Assist in formulating the departmental budget with a complete understanding of profit and loss. Actively devise strategies that can help in retain the existing accounts. Show less

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  Arecont Vision Costar LLC

  Oct 2018 - Jun 2019

  Inside Sales Manager

   Regular interaction with channel partners/ customers/distributors to identify project opportunities while working cohesively with assigned account managers, sales engineers and other teams spread across the regions. Ensuring that customer issues are resolved in a timely manner by constant follow-ups and access the client satisfaction level by providing solutions that fortify business relations. Responsible for protecting partner interest through channel strategy. Ensure that hardware/ software quality measures comply with local regulatory standards/ industry standards, and promote best practices.  Be a reliable resource for repeat customers, help them determine the right product /services as per the project requirement through a consultative sales approach and engage them with Regional sales managers. Directing the analysis of internal test reviews in order to discover and report any defects, bugs, errors, configuration issues, and interoperability flaws.  Directing the analysis of documentation and technical specifications for new product /application under deployment, consideration to determine its intended functionality and propagate it to the sales team. Overseeing the advanced replacement requests raised on the portal and address the concerns to the TAC team for immediate resolution. Tracking PO’s and generate Sales Orders, inform the product’s lead time and expected date of order fulfillment. Prioritize orders based on the project requirement . Highlight pricing discrepancies to the team and effectively communicate the change control processes, practices and guidelines for the new/existing product line for peers. Coordinating RMA cases of the region and support the technical team with relevant information on project specifications and deadlines to be met.  Update the developments in the CRM and generate weekly reports of the sales team as required by the line manager for management review. Show less

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  Bidfood Middle East

  Jul 2019 - Jun 2022

  Customer Experience Manager
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  Thales Digital Identity and Security (ex Gemalto)

  Jul 2022 - now

  Customer Service Manager