Marc Nopprapun

Experience

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  Halcyonic Living Inc.

  May 2006 - Dec 2020

  • Developed and deployed business from start-up to profitable revenue and establish a loyal customer base • Implemented new marketing through social media, ClassPass Application, print and radio to expand customer outreach • Managed over 20 employees, reviewed sales, processed payroll, oversaw daily activities, and identified business opportunities• Built great rapport with customers in an effort to grow a relationship and generate business• Key administrator in the development of annual business plans, forecasts, and budgets as well as short and long-term growth opportunities Show less • Installed and maintained hardware and software components on POS and computer station• Integrated Mindbody software for merchant services, appointment scheduling, payroll, and accounting• Trained and supported staff on app use for scheduling and payroll with MindBody• Successfully developed an automated process by creating IFTTT and Microsoft Flow syntax• Integrated payroll software with accounting and operational applications to reduced manual work• Created and maintained company website using HTML and CSS Show less

  • Business Owner

    May 2006 - Dec 2020

  • Information Technology Lead

    May 2006 - Dec 2020
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  Flatiron School

  Mar 2021 - Jul 2021

  Software Engineering Student

  • Full-stack Web Development Immersive Program with JavaScript, React, Ruby on Rails, HTML, and CSS• Experienced in object-oriented programming; developing, testing and debugging code; designing interfaces, and administering systems and networks• Quick learn and mastered new technologies; successful working in both team and self-directed settings

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  Carelyo

  Aug 2021 - Nov 2021

  Front-end Developer

  • Assisted the CTO to deploy individual environments for international collaboration of a startup company focusing on a healthcare application based in Sweden • Collaborated with engineering team to develop overall appearance and design of application while optimizing user experience • Troubleshoot and resolve existing bugs and perform parallel testing for usability• Created tools improving site interaction and built reusable code and libraries for future use• Analyzed Figma design for quality assurances to ensure accuracy for the developers• Lead and assist LIA students and onboarding processes Show less

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  Stimline

  Aug 2022 - Apr 2024

  Software Support Test Engineer

  • Resolve cases and provide valuable support to the Lead Software team, facilitating smooth daily operations• Provide assistance to users who encounter issues with software services. Troubleshooting technical problems, offering guidance on product usage, and resolving customer inquiries• System Administration and installation of proprietary backend tools, PowerShell, Jira, Octopus Deploy, Azure, SQL, Excel, Notepad++• Data management and analysis• Remote login tools used such as Teamviewer, Mremote for remote support and administration• Validate and record customer change requests and technical requirements• Responsible for developing and implementing onboarding strategies to ensure an effortless transition for new users.• Facilitate collaboration with sales and development departments• Monitor software defects and inconsistencies• Identify UI and UX technical glitches• Perform analysis to identify and address fundamental reasons behind software issues, ensuring resolution and prevention of future recurrence• Operate and maintain customer and test networks• Document and troubleshoot errors related to software and setup for field engineers, technicians, and customers• Administration of proprietary backend software tools• Software installation and configuration for workstations in Wireline Rigs Show less

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  Global Refuge

  Jul 2024 - now

  Application Administrator

  * Subject matter expert on custom built and off the shelf applications.* Manage and maintain applications, which include managing the bug-fix process, addition of enhancements or new modules, modifying workflows and configurations administering and maintaining databases, querying and/or analyzing application data.* Work with users on feature requests, upgrades, migrations and integrations.* Update and maintain both system and user documentation.* Provide timely and accurate support company Information System and other supported systems for internal and external users.* Generate reports and database queries using SQL.* Plan, coordinate, test and communicate application changes.* Perform deployments of application releases to production.* Lead ongoing reviews of business processes and optimization strategies.* Coordinate the development and delivery of training on process changes and how to use the software to promote business adoption of system capabilities and features.* Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams and flowcharts for developers and testers to follow. Show less