Kisha Pollard

Experience

• 

  Nationwide Insurance

  Sept 2002 - Mar 2006

  In depth knowledge of commercial lines insurance.Amended policies via agent or customer request.Reviewed policies to ensure quality and accuracy for future term.Administered customer service to agents.Manually rated and applied premium modifications per underwriting. Effectively produced new business premium in Personal Lines insurance.Extensive Customer Service training.Business phone etiquette.Retention of existing business through customer service.Detailed billing and payment processing.

  • Commercial Processor

    Sept 2004 - Mar 2006

  • Sales/Customer Service

    Sept 2002 - Sept 2004
• 

  Nationwide Insurance

  May 2006 - now

  Oversight for quality analysis and delivery teams that have direct impact/influence to behaviors of front line associates. Responsible for leading and sponsoring initiatives that have produced improved associate and business unit performance while driving internal efficiency. Strong virtual and remote leadership with year over year improving engagement results. Passion for associate development, talent planning, and career placement; assessed by positive attrition and team promotions. Experience in aligning business solutions with strategic plans that move the business forward in their goal to provide excellent customer experience. Show less

  • Learning and Performance Manager

    Feb 2013 - now

  • Leadership/Supervision

    Sept 2008 - Feb 2013

  • Premium Auditor

    May 2006 - Aug 2008