Massimo Alicea

Experience

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  The Pines At Poughkeepsie Center For Nursing and Rehabilitation

  Dec 2020 - Aug 2022

  - Generate, review, and complete admissions paperwork with residents and/or families. - Schedule and perform facility tours, providing accurate and relevant information to visitors. - Perform concierge duties in greeting newly admitted residents, and conducting interviews with residents. - Address and resolve customer service or care issues arising from resident admission interviews. - Obtain payer and insurance information relevant to resident's plan of treatment. - Complete and file documents related to rehabilitation treatments and insurance information. - Order and obtain appropriate rehabilitation equipment necessary for resident discharge. Show less

  • Admissions Coordinator / Rehabilitation Clerk

    Dec 2021 - Aug 2022

  • Receptionist

    Dec 2020 - Dec 2021
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  DOLCEZZA CITY CENTER LLC.

  Sept 2022 - Sept 2023

  - Train new hires and assist with inventory management- Manage, and delegate tasks in order to ensure successful shifts- Address and resolve customer service issues arising during shifts- Coordinate with general manager

  • Shift Lead

    Jun 2023 - Sept 2023

  • Barista

    Sept 2022 - Jun 2023
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  Keybridge Communications

  May 2023 - Aug 2023

  Public Relations Intern

  - Building media lists. - Drafting social media content. - Drafting communications with reporters: queries, rifles, pitches. - Drafting press releases.- Fact-checking and editing opinion pieces. - Researching and compiling information for clients.

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  U.S. House of Representatives

  Aug 2023 - Dec 2023

  Intern

  Office of Congressman Pat Ryan (NY-18)- Identified, compiled, and distributed daily press clips.- Received and documented constituent calls.- Completed mass physical mailing campaigns.- Attended congressional briefings and authored corresponding memos.- Wrote form letters to be sent to constituents. - Led congressional tours for constituents.- Conducted policy research. - Completed a range of administrative tasks and duties.

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  National Hispanic Medical Association (NHMA)

  Jan 2024 - Apr 2024

  Health Communication Intern

  - Designed, scheduled, and tracked social media content for a CDC program totaling over $1 million. - Contributed conceptually and technically to successful social media rebranding, resulting in most successful social media post in organizational history. - Managed and built website content across three different websites utilizing multiple applications. - Contributed to social media promotion and execution of 30th Anniversary Celebration & Leadership Summit.

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  Reservoir Communications Group

  May 2024 - now

  Health Policy & Strategic Communication Intern