Darryn Smeda

Experience

• 

  AMC Cookware South Africa

  Feb 2011 - Apr 2015

  Network Administrator

  - Help Desk Support.- Printer installations.- Day to day technical assistance.- Network Maintenance.- Server administration.- PC Upgrades (Software and Hardware).- Liaising with 3rd parties to resolve any technical issues.- Asterisk PBX administrator.- Manage Telephony Network.

• 

  Clarotech Consulting

  May 2015 - Feb 2016

  Communications Consultant

  - Co-ordinate workflow.- Generate sales leads.- Co-ordinate new VoIP deployments.- Build ongoing business relationships with new and existing clients.- Consult with clients looking for PBX solutions/Diallers/Call Centre solutions.- Sell a variety of services in the information Technology Industry.- Cold Calling on new leads and existing leads that have gone cold.- Manage client’s expectations regarding new implementations

• 

  EsaPartner

  Mar 2016 - Jul 2017

  Senior Technical Specialist

  - Co-ordinate workflow.- Co-ordinate new VoIP deployments.- Build ongoing business relationships with new and existing clients.- Consult with clients looking for VoIP Solutions.- Tier 1,2,3 Support.- Management of field technicians.- Management of desktop support technicians.- Project management.- Configuration of Vibe routers (Mikrotik).- Network audits.- IP PBX audits.- Provide technical training to desktop support technicians and field technicians.- Manage client’s expectations regarding new implementations.- Liaising with voice provider (Centracom).- Liaising with Various ISP’s with regards to layer 2 and layer 3 internet connections.- Site Surveys.- Configuration and Installation of IP PBX systems.- Manage IP PBX system both Hosted and Premised based.- Provide Sales team with technical assistance on PBX solutions. Show less

• 

  MTechSA

  Aug 2017 - Jan 2019

  Senior Technical Officer
• 

  Innovative Voice Solutions

  Jan 2018 - now

  Operations And Customer Success Manager