Naif AlBattah

Experience

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  V.I.P.C Computer Center

  Jan 2002 - Jan 2006

  Salesman

  ➡ Provided product knowledge and recommendations to customers to ensure alignment with their needs.➡ Conducted product demonstrations and explained features and benefits to drive purchase decisions.➡ Negotiated pricing with clients and maximized profit margins while maintaining customer satisfaction.

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  L'azurde

  Jan 2002 - Jan 2002

  Western Region Secretary

  ➡ Provided administrative support to the regional management team to ensure smooth office operations.➡ Coordinated schedules and meetings to optimize time management for executives.➡ Managed documentation, maintained confidentiality, and ensured accurate record-keeping.

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  Bupa Arabia

  Jan 2006 - Apr 2015

  ➡ Managed branch operations to drive both financial and customer service goals.➡ Designed and implemented customer service initiatives that significantly enhanced client satisfaction.➡ Directed financial planning and resource management to optimize branch profitability. ➡ Successfully generated new business leads and contributed to the company’s growth objectives.➡ Delivered persuasive product presentations and effectively converted prospects into loyal clients.➡ Maintained a high conversion rate through follow-up and relationship-building with potential customers. ➡ Delivered superior service, resolving complex issues promptly which resulted in high satisfaction scores.➡ Handled escalated customer inquiries and complaints to maintain a professional and positive attitude.➡ Analyzed customer feedback to develop actionable insights to drive continuous service improvements. ➡ Evaluated pre-authorization requests to ensure compliance with insurance policies and procedures.➡ Collaborated with healthcare providers to expedite approval processes to improve patient care timelines.➡ Maintained accurate records and ensured data integrity and easy retrieval for audits.

  • Branch Manager

    Jan 2011 - Apr 2015

  • Sales Executive

    Jan 2010 - Jan 2011

  • Senior Customer Service Representative

    Jan 2007 - Jan 2010

  • Pre-Auth Administrator

    Jan 2006 - Jan 2007
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  Al Rajhi Takaful

  Jun 2015 - Oct 2015

  Sales Team Leader

  ➡ Inspired and managed a sales team to exceed targets, contributing to the company’s revenue growth.➡ Developed effective sales scripts and strategies, enhancing team communication with clients.➡ Conducted regular performance evaluations, fostering an environment of continuous improvement.➡ Supervised daily sales operations, ensuring a streamlined workflow that maximized productivity.➡ Engaged with potential clients, expanding the company’s customer base through proactive selling.➡ Cultivated a collaborative team culture, promoting teamwork and collective success. Show less

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  MEDGULF Saudi Arabia

  Aug 2017 - Nov 2021

  Sales Unit Manager

  ➡ Directed a high-performing sales team, consistently achieving sales targets and revenue goals.➡ Developed comprehensive sales strategies that improved market share and client engagement.➡ Identified performance gaps within the team and initiated programs to enhance skills and productivity.➡ Provided strategic input on sales trends and forecasts, supporting the company's long-term planning.

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  FlexxPay

  Apr 2021 - Mar 2023

  Business Development Manager

  ➡ Identified new business opportunities, contributing to the expansion of the company's client base.➡ Established strong partnerships with key stakeholders to enhance the company’s market presence.➡ Designed customized financial solutions for clients, increasing customer acquisition and retention.➡ Led cross-departmental collaborations to streamline operations and improve client service delivery.➡ Conducted in-depth market research to guide business strategies, ensuring alignment with trends.➡ Negotiated contracts with major clients, securing favorable terms that positively impacted profitability. Show less

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  Al Thaneyan Insurance Brokers

  Apr 2023 - now

  Sales Unit Manager

  ➡ Lead the sales team to exceed monthly revenue targets through strategic planning and execution.➡ Develop innovative sales strategies to drive business growth and expand the customer base.➡ Analyze market trends and competitor activities to identify opportunities for growth and improvement.➡ Coordinate with the marketing team to develop a campaign that enhances brand visibility and engagement.➡ Mentor sales representatives to foster a high-performance culture and professional development.➡ Manage key client accounts to ensure customer satisfaction and long-term partnerships.➡ Prepare comprehensive sales reports and forecasts to support data-driven decision-making. Show less