Waseem Sayed -MBA, PMP,CISM,TOGAF,CCIE,Azure

Waseem Sayed -MBA, PMP,CISM,TOGAF,CCIE,Azure

Customer support Engineer

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  • Timeline

  • About me

    Sr Network Engineer at IKEA /Flow progressive (Saudi Arabia, Bahrain, Dubai)

  • Education

    • Master of Business Administration (MBA)

      1994 - 1997
      Master of Business Administration (MBA) Retail Management 1
  • Experience

    • Mastek Ltd

      Jan 1995 - Jan 1997
      Customer support Engineer
    • Dar Al-Riyadh Consultants

      Jan 1997 - Jan 2002
      Sr Network Engineer
    • Saudi Aramco

      Jan 1998 - Mar 1999
      Network Engineer
    • IKEA Saudi Arabia & Bahrain /Flow

      Dec 2003 - now

      Build the core network infrastructure in new data center deploymentsResponsible for providing professional deployment on advanced routing & switching, network security, automation & programmability, and enhanced application delivery platform.Engineered, troubleshot, and maintained highly diversified & complex network environmentSpecializing in Data Center network infrastructure design for Cisco ACI, WAN Optimization, VOIPEvaluation of new network technologies, management, and analytical tools.Experience in waterfall and knowledge on agile project management methodologies. Known for ability to produce high-quality deliverables that meet or exceed timeline and budgetary targetOwned and managed end-t0-end delivery and engagement with various teams.Developed a migration approach and roadmapsStatement of work creationCreated, edited, and maintained technical and procedural documentsHandled solution Design, functional requirements documentation, workflows.Determining best implementation approach i.e. Agile, Waterfall, iterative etcRisk management and mitigationAble to influence decision making through analysis; able to articulate business benefitsQuick learner; proven ability to quickly learn the business, the application, and quickly adapt to ever changing priorities Show less ▪ Work with project stakeholders to clearly define and manage expectations, Directing & Managing Project Work, objectives, assumptions, measurements, schedule, scope, requirements, risks, issues, changes, metrics & success criteria, communication, change control, and successful deployment.▪ After deployment, work with project stakeholders to measure project results, ensure achievement of business outcomes, and successfully operationalize project deliverables.Create project document like Functional design document, SOW, scoping Matrix, Gap list, Change order, Technical design document, Project Issue and Risk Management used in different phases of project like Diagnostic, Analysis, design, development, deployment, operation and closing Show less Implement necessary upgrades as appropriate with low impact to the day to day business operations, including Microsoft NAV upgrade to version 6 & Role Tailored Client implementation.• Support and manage various interfaces - Business Intelligence Reporting Tool, Security systems, Telecommunication system, CCTV interface, Customer counting system, Electronic Funds Transfers (EFT) and Supply Chain integration• Database maintenance - Developing, implementing, and overseeing database policies and procedures to ensure the integrity and availability of databases and their accompanying software including Backup & Recovery - safeguard the databases by controlling the security and backup processes.• Liaise with the Audit team and implement controls in terms of Cash POS, Exchange & Refund and adhere to the Regional IT strategies and standards to ensure the IT tools and processes are uniform across different territories.• Provide assistance when required for the retail & logistics support functions which includes managing user calls, troubleshooting, managing crisis situations which may involve complex hardware or software problems. Also oversee all helpdesk activities at the regional level, interacts with functional managers and give response in a timely manner.• Provide training for managers and co-workers as appropriate on the correct working methods and business processes.• Utilize our external service providers to meet the business needs by forecasting all IT related requirements ensuring cost effectiveness• To provide technical support of database operations, security administration, space management, network and server installation. To control user access to the various application database environment to ensure database security, integrity, accuracy and reliability. Overseeing computer security and anti-virus updates etc. Show less

      • Sr Network Engineer

        Mar 2017 - now
      • Network & Security Specialist (CCIE)

        Dec 2016 - now
      • Project Management Specialist

        Jul 2014 - now
      • IT Group Leader

        Dec 2003 - Aug 2014
  • Licenses & Certifications

    • TOGAF 9

      The Open Group
      Jan 2019
    • Certified Information Security Manager® (CISM)

      ISACA
      Jan 2021
      View certificate certificate
    • MS: Managing Microsoft Dynamics Implementations

      Microsoft
      Mar 2015
      View certificate certificate
    • Machine Learning & AI: Advanced Decision Trees

      LinkedIn
      Dec 2019
      View certificate certificate
    • Big Data Foundations: Techniques and Concepts

      LinkedIn
      Dec 2019
      View certificate certificate
    • Project Management Professional (PMP)®

      Project Management Institute
      Dec 2020
      View certificate certificate
    • Microsoft Certified: Azure Solutions Architect Expert

      Microsoft
      Dec 2020
      View certificate certificate
    • CCIE

      Cisco
      Jun 2017
    • Prince2 Agile Practitioner Certificate

      AXELOS Global Best Practice
      Dec 2018
    • Silver Peak SDWAN Professional

      Silver Peak
      Apr 2019