Ian Luxton

Fault Service Technician

426 followers

Canterbury, New Zealand

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Timeline
About me
CRM Solution Architect - CoE Technical Lead at Fusion5
Education
- Christchurch Polytechnic
  1999 - 2001
  Dipolma Computer Infrastructure
Experience
- Telecom New Zealand
  Aug 1986 - Dec 1999
  Fault Service Technician
  NZ Post Office Trained and certified. Specialised in Residential and Business Fault Servie role early. Enjoyed complicated Christchurch Central Fault service for many years.
- Commtest
  Mar 2001 - Sept 2008
  Customer Services and Technical Support
  Technical Support and Customer Services for the Global Commtest organisation. Supported customers directly and reseller partners.Also performed IT services support and management
- Montage Business Intelligence
  Oct 2008 - Mar 2012
  CRM Consultant
  Consulting with Customers to deliver simple, reliable Customer focused solutions that work.
- Koorb Consulting
  Mar 2012 - Jan 2016
  CRM Solution Architect
  Microsoft Dynamics Customer Relationship Management Consultant. Design, Deliver, Top Service and Support
- Fusion5
  Feb 2016 - now
  - CRM Solution Architect - CoE Technical Lead - Customer Success Team
    Dec 2023 - now
  - CRM Solution Architect - Customer Success Team
    Feb 2016 - Dec 2023
Licenses & Certifications
- Microsoft Dynamics CRM 2011, Installation and Deployment
  Microsoft
  Sept 2012
- Microsoft Dynamics CRM 2011, Customisations and Configuration
  Microsoft
  Jul 2012
- Microsoft Dynamics CRM 2011, Applications
  Microsoft
  Apr 2012
- Designing a Business Intelligence Infrastructure Using Microsoft SQL Server 2008
  Microsoft
  Sept 2011
- Microsoft SQL Server 2008, Business Intelligence Development and Maintenance
  Microsoft
  May 2011
- Microsoft Dynamics CRM 4.0 Installation and Deployment
  Microsoft
  Sept 2010
- Microsoft Dynamics CRM 4.0 Customization and Configuration
  Microsoft
  Mar 2010