Marc Dias

Experience

• 

  TD

  Nov 2007 - now

  *Demonstrates lobby leadership with the goal to create a legendary customer experience a create a positive "first impression"*Ensure employee scheduling is optimal to meet customer demands *Coach to ensure customer problems are handled appropriately and participate in the negotiation and resolution when necessary *Lead and coach the team on advice giving strategies to improve the overall customer experience *Support employees in their personal and performance development *Develop and manage the branch team by recruiting, coaching and recognizing employees*Create and foster a cohesive team and create and positive work environment *Lead and follow up on action plans to improve the employee experience *Exceed branch business objectives by negotiating and executing the branch business plan *Plan and execute business development activities, review and communicate results and act accordingly *Identify and develop relationships with existing clients *Ensure necessary due diligence is taken to support the accuracy of all customer transactions Show less Click to edit position description*Demonstrates lobby leadership with the goal to create a legendary customer experience a create a positive "first impression"*Ensure employee scheduling is optimal to meet customer demands *Coach to ensure customer problems are handled appropriately and participate in the negotiation and resolution when necessary *Lead and coach the team on advice giving strategies to improve the overall customer experience *Support employees in their personal and performance development *Develop and manage the branch team by recruiting, coaching and recognizing employees*Create and foster a cohesive team and create and positive work environment *Lead and follow up on action plans to improve the employee experience Show less

  • Branch Manager

    May 2014 - now

  • Manager of Financial Services

    Nov 2011 - May 2014

  • Financial Advisor

    May 2009 - Nov 2011

  • Financial Services Representative

    May 2008 - May 2009

  • Customer Service Representative

    Nov 2007 - May 2008