Michelle LeDoux

Experience

• 

  C.H. Robinson Worldwide, Inc.

  Dec 2004 - Oct 2012

  Transportation Sales Rep/Customer Account Manager

  • Partner with customers on their day to day shipping needs. Everything from providing quotes, resolving client issues and/or pricing issues and providing sales reporting• Consulted existing customers with ongoing pricing projects • Drive new business development providing quotes and establishing pricing needed to get all of the business/complete the sale• Develop relationships with local carrier to ensure smooth service and promote pricing benefits• Maintain and build the relationship with each Client by hosting regularly scheduled meetings, email communications and constant phone interaction • Purchased all sales material/promotional items• Planned all customer and work related activities for local CH office• Document all client calls and interactions using internal ticketing system Show less

• 

  Allegis Global Solutions

  Nov 2012 - Dec 2017

  Staffing Specialist

  • Work with IT Managers on all job postings they need for contract labor. • Work with specific departments so I can build relationships and see trends with managers and their hires • Work with Vendors that supply the candidates for the contract work needed• Help Vendors with things that they will need to be successful• Help Conduct Vendor Scorecard reviews • Schedule calls and meetings with suppliers and managers to go over job postings details• Create the monthly invoice for AAFCU• Work on a daily basis with Fieldglass and Salesforce• Help submit all SOW contracts into Fieldglass Show less

• 

  Orangetheory Fitness

  Nov 2016 - now

  Certified Personal Trainer and Coach

  • Leading a 1-hour class through a pre-designed template – New template every day• Help any member with any sort of orthopedic issue they may have and provide options• Help members to achieve their fitness goals• Demo all exercise of the day• Be motivating and inspirational• Select all music for each class based on what the template looks like (FitRadio/RockMyRun/Spotify)• Use and knowledge of all OTF technology (OrangeUniversity, Mindbody, OT Connect, OT Beat, Challenge tracker) Show less

• 

  Neiman Marcus

  Mar 2018 - Dec 2021

  Performance Analyst/Services Specialist

  • Monitor Vendor performance against contract SLA’s and compliance tracking• Maintain and update monthly activity and performance reports• Develop and negotiate vendor SLAs, KPIs and performance metrics• Review contract compliance, identify problem situations and recommend solutions/corrective measures• Assist with review of SOWs to determine SLA reclassification opportunities• Manage internal and external customer’s expectations through timely feedback and proactive communication• Maintain, influence, and develop relationships with leadership and Executives• Running Monthly and Weekly Vendor Governance Meetings/calls• New Vendor and New Manager Training for VMO contract process (JIRA/Atlassian) and Fieldglass• Manages all Vendor H1 letters• Responsible for the monthly SOX audits• Manage internal vendor pages in NMG intranet in Atlassian (Confluence and JIRA)• Works with financial analyst on all SLA credits• Help manage our MSP partner, Monument Consulting • Use Docusign to help our contracts manager route change requests and Amendments• Manage another analyst with all vendor onboarding in Fieldglass outside of the Monument program Show less

• 

  JPMorgan Chase & Co.

  Dec 2021 - now

  • Vice President Category Manager

    Feb 2024 - now

  • Associate - Staff Augmentation Category Manager

    Dec 2021 - Feb 2024