Hoy Craver

Experience

• 

  US Army

  Nov 1993 - Oct 2001

  63T Bradley Hull Mechanic

  Active Duty from Febuary 1994-1998 Inactive Services Febuary 1998- October 31, 2001• Responsibilities were to maintain service operations for theinfantry unit in Germany.• Appointed driver for battalion maintenance officer during mytour.• Deployed to Bosnia under Operations Joint Endeavor.• Achievements include Honorable discharge upon end of dutycontract,and honorsin graduating class of AIT

• 

  Volvo Group

  Jan 2002 - now

  Monitor Uptime of fleet assets and drive sense of urgency to both our dealers and internal staff to minimize unscheduled uptime. Monitor service status in real time (via Connected Vehicle Maintenance Platform) to assist in prioritizing and assigning customer fleet preventative maintenance with dealers Monitor the Premium Maintenance program to assure cost effective maintenance for our customers to include follow up with servicing dealers ensuring proper repairs, maintenance, and estimates are complete per maintenance contracts and SLA Provide guidance and approval of special goodwill expense for product performance corrections to customer’s out-of-warranty product concerns.Case Management and provide complete vehicle support required for select fleets to resolve customer issues and special requests.Provide guidance and technical support to dealers and fleet technicians regarding all facets of vehicle servicing with special emphasis on maintaining product integrity in the marketplace.Investigate and resolve escalated issues related to key fleet accounts (under a Managed Contract or Uptime agreement) to support a cohesive customer experience. Manage daily reporting and case management to ensure consistent follow up occurs to minimize downtime for meeting all SLA’s and Uptime Agreement measurement across the dealer network.Facilitate weekly conference calls with Key Accounts to align on reporting, status updates and all escalated issues. Attend and facilitate business reviews with Field Team as needed for Key AccountMonitor fault alert details to minimize unscheduled repairs andbreakdowns and manage Telematics along with TripVision Help optimize scheduled maintenance by incorporating, if applicable,outstanding campaigns or recalls and coordinate unscheduledmaintenance to maximize vehicle uptime.Identify and/or lead continuous improvement activities as it relates to centralized fleet management services. Show less • Responsibilities for this position to include extracting and analyzing data source material around mechanical andtransportation logistics. Other responsibilities to be backup phone support during highvolumes or shortstaffing.• Provide detailed and accurate information for measuringadequate KPI’s and trends leading to successful business practices and development.• Training new hires with the use of CISCO Finesse and IPCommunicator.• Provided tours and illustrations around the business we offerand provideto our customers.• Achievements in this roll have been learning and developing solutions around SAS Enterprise Guide (QRAFT) Business ObjectsWeb intelligence,Microsoft 365, SharePoint, and Power BI.• Another achievement is provided IT assistance with the rollout of Windows 10 and the creation and implementation of a newmapping solution for managing our Preferred Vendor Networkcalled POI Points ofInterest Mapping.• Other learning experiences include CISCO and the development of Dashboards as well as Digital InformationBoards for DIB Solutions Show less

  • Fleet Support Manager Lead

    Jan 2002 - now

  • Fleet Support Manager

    Jan 2002 - Oct 2022

  • EMS Support Analyst

    Jan 2002 - Mar 2022

  • Multi-Positions

    Jan 2002 - Feb 2013