
Alazeia Gaut

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About me
Marketing| CRM & Growth Marketing | Content & Paid Media | Driving Engagement & Retention
Education

Southwestern University
-Bachelor of Arts - BA CommunicationsActivities and Societies: -EQUIP (Embracing Quantitative Understanding and the Inquiry Process) – Developed analytical skills applicable to audience segmentation and performance metrics. -Study Abroad: Europe Explorations – Conducted cross-cultural research on branding, tourism marketing, and consumer behavior across Croatia, Ireland, and the Czech Republic
Experience

Southwestern University
Apr 2021 - May 2022-Executed 10+ marketing and engagement events for alumni, increasing attendance by 35% through strategic outreach.-Managed event logistics and guest communications, enhancing brand experience and stakeholder engagement.-Assisted in donor outreach, leveraging CRM tools to strengthen alumni relations.-Coordinated with cross-functional teams to create event strategies that boosted engagemen -Managed a $10,000 marketing and operations budget, ensuring cost-effective resource allocation.-Wrote funding proposals that secured a 15% increase in budget for promotional activities.-Allocated funds for event marketing, branding, and outreach initiatives, improving student engagement.-Analyzed financial data to optimize marketing spend and ROI for campus initiatives.-Collaborated with leadership to develop and implement strategic marketing initiatives for student recruitment.
Event Marketing Associate
Aug 2021 - May 2022Finance & Marketing Chair
Apr 2021 - Jan 2022

THE IDEA FARM ACADEMY INC
Jun 2021 - Jan 2022Social Media Coordinator-Managed HubSpot-based CRM for marketing outreach, improving student engagement rates by 40%.-Implemented SEO strategies, leading to a 25% increase in website traffic and a 20% boost in organic search rankings.-Developed and promoted webinars on Zoom, increasing attendance rates by 35%.-Created and managed a content calendar, ensuring a consistent posting schedule that boosted social interactions by 28%.-Optimized email marketing campaigns, achieving an 18% improvement in open rates and a 12% increase in click-through rates. Show less

Brightly
Apr 2022 - Jan 2023Client Success & Marketing Associate-Spearheaded email automation initiatives, improving response rates by 35% using Salesforce and HubSpot.-Assisted in customer journey mapping, leading to a 28% increase in user engagement and a 15% boost in retention.-Developed case studies and marketing content, which contributed to a 10% higher product adoption rate among customers.-Designed and analyzed customer feedback surveys, achieving a 40% increase in survey response rates.-Utilized performance analytics to refine customer outreach strategies, increasing client renewals by 12%. Show less

Material Xistence
Jun 2022 - Aug 2024Social Media Specialist-Increased Instagram engagement by 45% and follower growth by 30% through targeted content marketing campaigns.-Developed and executed email marketing campaigns, leading to a 20% increase in conversion rates.-Managed and optimized Shopify-integrated marketing strategies, improving customer retention by 25% and driving a 15% increase in sales.

Civic Influencers
Jul 2022 - Jan 2023Campaign Coordinator/ Marketing Fellow-Designed and executed digital campaigns that contributed to a 22% increase in youth voter engagement.-Created data-driven marketing materials that improved campaign awareness by 30% across social platforms.-Led email outreach initiatives, increasing voter registration sign-ups by 18%.-Leveraged social media engagement strategies, leading to a 25% increase in organic reach.-Conducted A/B testing on messaging and creative assets, optimizing campaign conversion rates by 12%.
Licenses & Certifications
- View certificate

Customer Service: Problem-Solving and Troubleshooting
LinkedInJul 2023 - View certificate

Design Thinking: Customer Experience
LinkedInJul 2023 - View certificate

Building Rapport with Customers
LinkedInJul 2023 - View certificate

Customer Service: Handling Abusive Customers
LinkedInJul 2023 - View certificate

Customer Experience Leadership
LinkedInJul 2023 - View certificate

Customer Experience: Journey Mapping
LinkedInJul 2023 - View certificate

Excel Quick Tips
LinkedInJun 2022 - View certificate

Creating a Positive Customer Experience
LinkedInJul 2023 - View certificate

Digital Marketing Foundations
LinkedInNov 2022 - View certificate

Customer Service Foundations (2020)
LinkedInJul 2023
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