Bryce Dykes

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Atlanta, Georgia, United States

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Timeline
About me
Director, Technical Customer Care
Education
- University of Georgia - Terry College of Business
  2017 - 2019
  Master of Business Administration - MBA
- Georgia Institute of Technology
  -
  Bachelor of Science (B.S.) Industrial and Systems Engineering
  Activities and Societies: Georgia Tech Football, Institute of Industrial Engineers, Campus Outreach
Experience
- Accenture
  Sept 2011 - Apr 2014
  - Digital Analytics Consultant
    Oct 2013 - Apr 2014
  - Project Manager / Business Analyst
    May 2012 - Oct 2013
  - Business Analyst
    Sept 2011 - Apr 2012
- PulteGroup
  Apr 2014 - Oct 2019
  •Responsible for Homebuilding Operations technology strategy, application development and support, and business leadership relationships•Led effort to develop Homebuilding Operations digital transformation roadmap to modernize all applications, enable new business processes, and create a fast-paced technology development cycle•Led team responsible for replacing legacy customer service system with MS Dynamics 365 Service application, reducing operations costs, increasing customer experience, and driving data visibility for real time business decision making•Responsible for developing new suite of construction applications, driving construction efficiency and accuracy of project schedules and cost management •Implemented new purchasing system leading to reduced data management overhead and improved data accuracy, resulting in significant cost savings from large vendors Show less
  - Business Relationship Manager
    Apr 2015 - Oct 2019
  - Business Intelligence Lead
    Apr 2014 - Apr 2015
- SEI
  Oct 2019 - Nov 2020
  Senior Consultant
  • Led effort to provide a modernized master data Customer hierarchy in support of an Enterprise SAP upgrade authoring customers for Fortune 100 Multinational beverage company• Product Owner and team lead; managed team of three senior consultants from three different firms• Facilitated change management with key stakeholders across the organizations (US and Global)• Led rapid assessment for Fortune 100 financial company to integrate newly acquired company’s payment platform for small size businesses. Firm selected to execute integration. Show less
- Cox Communications
  Nov 2020 - now
  - Director, Technical Customer Care
    Apr 2024 - now
  - Senior Manager, Product Development - Residential Broadband
    Jul 2023 - Apr 2024
  - Senior Manager, Product Development - Cox Communities
    Nov 2020 - Jul 2023
Licenses & Certifications
- Product Manager Certificate
  Product School
  Oct 2021
- Certified SAFe 5 Agilist
  Scaled Agile, Inc.
  Jul 2020
- Certified Scrum Master
  Scrum Alliance
  Jun 2020
Volunteer Experience
- Elder
  Issued by Perimeter Church on Jan 2015
  Associated with Bryce Dykes
- Grant Committee Member
  Issued by Promise686, Inc. on Jun 2019
  Associated with Bryce Dykes