Esteban Hidalgo

Experience

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  Desarrollo de Contabilidades y Consultorías DCC

  Jan 2018 - Jan 2018

  Responsable de registros

  Worked collecting and registering information of various assets.I learned how to do simple tasks in an organized and effective way, also developed my teamwork skills.

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  SmileDirectClub

  Aug 2020 - Feb 2021

  Agente del servicio de atención al cliente

  Worked attending calls and chats, solving cases from different scenarios for each customer that I got contacted with, in the company´s contact center.Also developed proactivity, customer service skills and soft skills.

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  Align Technology

  Sept 2023 - Oct 2024

  I worked along with a Project Management team that creates automatization tools for diverse processes in the Finance Department (Shared Services). My responsibilities involved continuous monitoring of the tools and reports performance and and provided technical support if required by applying my technical knowledge and working along with the development team, also worked in continuous improvements and enhancements for those tools and reports. Also, I was in charge in the data gathering transformation and upload to SQL and Power BI in order to generate the department metrics and dashboards in order to provide a data analysis and an end to end communication with the business with the diverse outcomes and insights, in addition I enhanced the data upload process and updated the dashboards in order to fulfil business needs. Also I was the project manager for small and mid impact projects and automatizations. Also I provided logistic and data management support for process quality assessments and audit projects for the QA team.I worked and enhanced my knowledge with technologies like macros, Visual Basic for Applications, Visual Studio, Pyhton, SQL Server, Query Editors, Power BI, diverse RPAs and task schedulers, JIRA, Salesforce and SAP.Also I growth my knowledge in SCRUM, Six Sigma, Waterfall and general project management skills, procedures and methodologies. Show less

  • Finance Project Management Specialist

    Feb 2024 - Oct 2024

  • Data analytics & Process automatization Internship

    Sept 2023 - Feb 2024