Stephanie Norman

Experience

• 

  Turner Industries

  Sept 2011 - Jan 2013

  Office Manager

  Responsibilities included (but not limited to) assigning and monitoring clerical, administrative and secretarial responsibilities and tasks among office staff, coordinating office staff activities to ensure maximum efficiency, designing and implementing filing systems, ensuring the filing systems were accurate and current, established procedures for record keeping and monitored the record keeping. Responsibilities also included but were not limited to ensuring security and confidentiality of data, designing and implementing office policies and procedures while ensuring those policies and procedures were being adhered to, analyzing and monitoring internal processes, implementing procedural and policy changes to improve operational efficiency, preparing operational reports, monitoring and maintaining office supplies and crane parts inventory, handling customer inquiries, orders, invoices, payments, and complaints. Show less

• 

  Kuehne+Nagel

  Jul 2015 - Oct 2021

  Customer Service Lead

  • Facilitated and scheduled inbound and outbound shipments, resolved order-related problems, and communicated via email and phone with customers• Extensive training of peers on new/existing policies and procedures while stressing the importance of accuracy and attention to detail to ensure customer satisfaction• Monitored performance of new trainees to guarantee customer service functions are completed accurately and efficiently then reported progress to the office manager• Solicited advice from other CSRs to help in developing daily lists for each CSR, ensuring goals are met and completed in a timely manner• Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists• Analyzed existing operations and implemented strategies and procedures to improve accuracy and performance• Worked under strict deadlines and responded to service requests and emergency situations• Interacted with customers to follow-up on shipping statuses• Coordinated rush orders and order changes• Knowledge and implementation of the KN Anchor Principles Show less

• 

  United States Cold Storage, Inc.

  Nov 2021 - now

  Logistics Coordinator I