Kenneth B.

Experience

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  Dominion Telecom

  Apr 2001 - Dec 2004

  Field Services Engineer

  Led a team to manage a fiber optic network in upstate New York, ensuring seamless operations and customer satisfaction.• Oversaw 8 employees in different cities to maintain the network and address any issues promptly.• Built strong relationships with customers, resulting in increased customer retention and business growth.• Utilized specialized skills in Salesforce, Alcatel, and Cisco to effectively manage the network and troubleshoot any technical issues.

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  Storm Technical Designs

  Dec 2007 - Dec 2010

  Sales Manager

  In my role as a Sales Manager at Storm Technical Designs, I successfully led sales development initiatives, implemented network services, and managed legal administration tasks. By optimizing IT infrastructure and expanding our client base, I contributed to the company's growth and success.

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  Liberty National Life Insurance Company

  Jan 2010 - Dec 2011

  Insurance Agent
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  Virante, Inc.

  Jul 2011 - Oct 2014

  Marketing Strategist

  Responsible for sales of 10-15k per month of SEO consultation, PPC, Link Development, and other services such as Removeem.com.Understand client needs and set appropriate client expectations.Manage forecasts, close deals, and track customer data.Knowledge of services, prices, delivery times, various marketing promotional services, and similar data, as required.Accountable for growing existing business relationships and acquiring new business.

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  Brightly

  Jan 2014 - Dec 2014

  Account Representative-CMMS

  Sales and consultation with Healthcare facilities to manage maintenance, utilities, and inventory which can mean a big bump to your bottom line at www.FacilityDude.com .

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  Cutting Edge Information

  Sept 2015 - Dec 2016

  Account Management
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  Spectrum Enterprise

  Jul 2017 - Oct 2020

  Spectrum Help Desk

  • Provided customer service support for cable TV issues at Spectrum Enterprise.• Assisted new customers in sales to find the best product for their needs.• Troubleshoot technical issues and provided solutions to enhance customer experience.

• 

  Full time live in Cartetaker for elderly Mother with Macular Degeneration

  Nov 2022 - Jan 2025

  Home Health Care Assistant

  As a Home Health Care Assistant, I dedicated myself to providing round-the-clock care for my elderly mother with Macular Degeneration. I handled all aspects of her daily life, from driving her to appointments to managing bills and meal preparations.