Tanusree Kolli

Experience

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  CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED

  Jun 2018 - Oct 2023

  Operations Lead

  Led a team of 30+ mem, improving performance and productivity by applying data-driven insights.Analyzed large datasets using Excel (Pivot Tables, VLOOKUP) to track team performance, ensuring data accuracy and efficiency.Enhanced decision-making through the development of performance dashboards, visualizing key metrics with Excel and Power BI.Utilized SQL for internal audits, performance tracking, and compliance reporting, streamlining processes.Conducted root cause analysis to resolve operational issues, improving overall team efficiency and performance.Delivered ad-hoc reports to stakeholders, driving process improvements through actionable insights. Show less