Jackie Peñafiel

Experience

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  Sunglass Hut

  Jul 2003 - Jul 2009

  Manager/Trainer

  • Maintained company customer service standards.• Managed staff scheduling, inventory, payroll, delegation of projects, customer transactions and returns.• Maintained knowledge of company products as well as product repair. • Managed staff training of new and current staff members.

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  Cathy Jean

  Jan 2008 - Aug 2009

  Store Manager

  • Maintained company customer service standards.• Managed staff scheduling and new staff training, inventory, payroll, delegation of projects, customer transactions and returns.• Maintained knowledge of company products as well as product repair, product sales and marketing.

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  Cattlemens Steakhouse

  Feb 2008 - Oct 2012

  Trainer

  • Maintained company customer service standards and excellence in guest experience.• Ensuring accuracy in food quality, speed of service, visual standards of food.• Managed training new servers in all aspects of the job.

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  BJ's Restaurants, Inc.

  Sept 2008 - Oct 2012

  Bookkeeper/Trainer

  • Maintained company customer service standards and excellence in guest experience.• Ensuring accuracy in food quality, speed of service, visual standards of food.• Managed training new servers in all aspects of the job.• Insured accuracy of invoices and money handling, inventory and supplies. • Maintained good communication and strong relationships with vendors.

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  Ganbatte Fitness

  Jul 2012 - Dec 2017

  General Manager/Project Manager

  • Maintained high levels of customer care with particular focus on avoiding loss of existing members.• Managed maintenance of facilities, business insurance, repairs and cleaning of equipment.• Organized logistics of staff training and schedules, equipment and supply purchases.• Demonstrated how to properly and safely execute various exercises and routines.• Supervised clients’ performance; prescribed, monitored, and modified appropriate exercise routines to maximize and enhance a variety of client skill sets. • Assisted clients in obtaining information or resources about nutrition, weight control, and lifestyle issues. Show less

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  Lorna Jane

  Oct 2012 - Oct 2013

  General Manager

  • Ensured standards for quality customer service.• Analyzed sales figures and forecasting of future sales as well as management of stock levels. • Managed staff scheduling, interviews of new staff, appraisals and staff performance reviews, and organization of training and development. • Managed inventory, payroll, delegation of projects, customer transactions and returns.

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  Sprouts Farmers Market

  Apr 2016 - now

  Vitamin Manager

  -Managing of Vitamin Department; includes training of current and new team members, inventory management, financial analysis to reduce shrink and hitting company set forecasts. -Develops and coaches team members to ensure possible career growth. Reduction of turnover rate with a focus on increased morale and team member engagement. - Maintain up-to-date knowledge on current trends and products through engaging and building relationships with 3rd party reps and brokers to insure most current information. -Project managing of seasonal sales and promotions to insure time sensitive execution to help meet the needs of the business. While collaborating with upper management and corporate office to insure we are on track to launch date. Show less