Wendy Mack Dumas, CMB®

Experience

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  Cardinal Financial Company

  Mar 1998 - Apr 1999

  Opener/Loan Officer

  • Developed strategies to market mortgage product solutions to Real Estate Brokers, Financial Advisor Clients and potential Borrowers.• Replied to information phone calls from potential borrowers inquiring about mortgage lending services.• Consulted prospective borrowers about their financial profiles and appropriate mortgage lending programs.• Managed loan applications through closing by working with secondary, processing, underwriting, and closing departments. • Assembled and shipped delivery packages in Delivery department. Show less

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  GE Capital Mortgage Insurance Corporation

  Apr 1999 - Jun 2000

  Sales Representative

  • Managed Northeastern New England territory (MA, NH & ME) consisting of approximately 150 mortgage lenders and brokers.• Implemented account strategies to maintain, build and improve upon customer relationships.• Managed customer segmentation by matching customer needs to appropriate GEMICO products and services.• Facilitated management of underwriter relationships with GEMICO customers.• Generated daily and monthly analytical reports.• Exceeded 1999 New Insurance Written goal by 23%. Show less

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  GE Capital Mortgage Insurance Corporation (GEMICO)

  Jun 2000 - May 2001

  E-Business Sales Development Manager

  • Developed new position to promote and implement GE e-business solutions into customer workflow.• Established working knowledge of several mortgage software programs (LOSs) and created training materials on LOS integration with GEMICO Internet solutions.• Served as a liaison between customer IT departments and customer users.• Trained customers and local sales force on GEMICO eBusiness products and processes.• Provided ongoing application support to New England customers and sales team.• Presented at industry events and conventions.• Generated weekly, monthly and quarterly reports tracking e-business activity. Key Achievements: Managed seven GEMICO sales people to achieve regional e-Business goals. Increased e-Business enrollment by approximately 300% by year-end 2000. Met or exceeded all quarterly company goals. Show less

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  Fannie Mae

  Feb 2004 - Dec 2004

  • Collaborated with core and extended Account Team members to develop and execute annual Account Plans, Account Reviews and Value Propositions for each lender.• Supported the Fannie Mae Acquisitions department and lenders to facilitate deliveries and reconcile post delivery data discrepancies.• Worked with Lenders’ Product Development Departments and Account Team members to create, implement and introduce new products as appropriate.• Evaluated, priced and negotiated monthly portfolio transactions for several regional and national lenders.• Executed process mapping projects, as needed, to illustrate and implement process changes for internal and external customers.• Regularly tracked lender’s performance using Fannie Mae business applications.• Maintained customer Master Contracts as needed. Key Achievements: Worked on account teams managing several Fannie Mae regional and top 10 national accounts (Cendant, Chase, ABN, Flagstar) matching customer needs to Fannie Mae products and services to achieve goals. Independently addressed lender data reporting deficiencies by organizing a cross-departmental team to identify solutions, drafting a memo to management outlining the findings, and drafting a paragraph used in a Fannie Mae Guide Announcement. Managed the roll out and implementation of a community lending product for a regional lender in two New England markets by working with the respective Partnership Offices, Fannie Mae Product Development and the Lender’s communications department. Achieved articles in 4 local newspapers and coverage by one local radio station. Show less • Filled a temporary position in the Fannie Mae Pasadena, CA office Housing & Community Development department.• Strategized with WY, MT and NV Fannie Mae Partnership Offices to work with various areas of the company maximizing community lending business opportunities.• Worked to implement several initiatives/events including Employer Assisted Housing, Anti Predatory Lending, Inclusionary Zoning, Faith Based programs and Reverse Mortgages.• Initiated communication with small lender account teams to identify new business opportunities through community lending projects.• Assisted the Washington Mutual account team with community lending activities including realtor/broker events and strategies, affordable lending variance requests, and research. Key Achievements: Acquired experience and knowledge on community lending, community development and public affairs. Worked with counterparts, risk, product management and the NV Fannie Mae Partnership Office to approve and implement expanded guidelines of an Anti Predatory Lending Pilot in NV. Show less

  • Account Associate

    Jun 2001 - Dec 2004

  • Senior Affordable Housing Business Manager

    Feb 2004 - Apr 2004
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  Genworth Mortgage Insurance Company

  Jan 2005 - Apr 2006

  Customer Solutions Consultant

  • Cover North and South East regions as a resource to sell “long cycle sale” eBusiness and Mortgage Insurance products.• Develop strategy with field sales reps to implement various products into customer’s business flow and leverage the customer benefits accordingly.• Attend regional MBA conferences to identify and enhance new business opportunities through Genworth MI’s product menu.• Independently create training documents and presentations used by the sales force to assist with initial sell of Genworth products.• Periodically travel with new sales reps to guide and structure sales techniques incorporating Genworth products. • Troubleshoot, track progress, share best practices and updates with sales force and customers as needed.Key Achievements: Worked with Housing Authority team and local sales reps to roll out a new product with the CT HFA by creating a presentation, preparing materials and presenting three training sessions reaching approximately 200 housing industry professionals. Enabled the NE sales force to achieve approximately 47% of a new product’s 2005 YTD sign ups and approximately 37% of the new product’s 2005 YTD New Insurance Written – ranked 1st and 2nd respectively to other regions. Show less

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  Taylor, Bean & Whitaker Mortgage Corp

  Apr 2006 - Aug 2009

  Financial Institution Account Executive

  • Covered PA, NJ, DE and MD territory to source, secure and maintain Bank and Credit Union clients to earn wholesale and correspondent business.• Trained new clients on how to effectively do business with TBW.• Regularly consulted with clients on which components of the TBW Financial Institution value proposition could meet their needs and goals.• Assisted all operational areas with client performance as necessary.• Attended Mortgage and Banking Industry conferences to represent TBW and generate new clients.• Assisted clients with underwriting, closing and/or funding issues to facilitate and achieve resolution.Key Achievements: Built new territory to develop 70 approved clients by August 2009. Increased closed loan volume year over year from 2007 to 2009 by an average of 33%. Maintained an average pull through rate of 65% from 2006 to 2009. Show less

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  GMAC/Ally Bank

  Mar 2010 - Apr 2012

  Sales Director

  • Cover PA, NJ, DE and NY territory to source, qualify, procure and maintain Financial Institution clients to earn wholesale and correspondent business.• Train clients on how to effectively do business with GMAC.• Regularly consult with clients to identify and implement various components of the GMAC value proposition to help meet needs and goals.• Work with clients and GMAC internal staff to monitor and support quality counterparty performance.• Assist clients with underwriting, closing and/or delivery issues to facilitate and achieve resolution.• Attend Industry conferences to represent GMAC and generate new clients.Key Achievements: Built new territory to develop 40 approved clients by December 2011. Increased closed loan volume from 2010 to 2011 by 100%. Exceeded 2010 and 2011 production goals by 25%. Maintained an average pull through rate of 65% from 2010 to 2011. Show less

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  Stonegate Mortgage Corporation

  Apr 2012 - Jan 2015

  Sales Director - Financial Institutions

  Covered PA, NJ & DE territory to grow and maintain wholesale and correspondent business. Consulted with clients to identify and implement various components of the Stonegate value proposition. Worked with clients on underwriting, closing and/or delivery issues to facilitate and achieve resolution as well as to monitor and support quality counterparty performance.Key Achievements:Developed new territory to achieve over 20 active clients by year end 2014 Member of New LOS Implementation Feedback team Show less

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  Homeward Residential, Inc.

  Jan 2015 - Apr 2017

  Correspondent Account Executive

  Covered Northeast and Midatlantic regions with limited direction to consult on and apply various components of the Homeward value proposition to maintain and grow Correspondent business. Negotiate, implement and monitor capital market execution strategies to earn business and maintain quality counterparty performance.Lead a team to support clients in various aspects of client account management.Key Achievements:Team member of Six Sigma project to evaluate New Client Acquisition Process. Increased 2016 funded volume by approximately 100% compared to 2015.Accounted for 53% of Correspondent Division new client applications for 2016. Show less

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  Chase Correspondent Lending

  May 2017 - Sept 2018

  Account Executive

  Independently led and promoted activities with that impacted market share and corporate goals while effectively engaging at all levels of customers’ organizations to sustain and increase customer satisfaction.Developed thorough understanding of various clients’ business models (mandatory, best efforts, delegated, non delegated) to integrate components of Chase value proposition optimizing the value of the overall partnership.Interacted and coordinated with internal cross-functional resources and sales support team members to address customer needs and achieve corporate objectives regarding market share, credit and operations quality metrics, affordable lending, profitability and customer satisfaction.Key Achievements:Strategically leveraged affordable lending program to exceed goal by 20% as of1H18Increased activation of Mandatory Bid Tape clients by 77% as of 1H18Member of Customer Satisfaction and Sales Leadership Strategy Boards Show less

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  Fannie Mae

  Jan 2019 - now

  Relationship Manager

  Develop thorough understanding of various clients’ business models to advise and integratecomponents of the firm’s value proposition optimizing the value of the overall partnership.Independently lead and promote activities contributing to corporate goals while effectively engaging atall levels of customers’ organizations to sustain and increase customer satisfaction.Partner and collaborate with internal cross-functional external team members to balance customer needs, risk mitigation to the firm and implement solutions that will effectively manage quality metrics,affordable lending, profitability and customer satisfaction.Key Achievements:➢ Facilitated a cross functional team to address the bankruptcy of a reverse mortgageservicer to effectively manage counterparty oversight, termination and servicingtransfer.➢ Identified potential new strategy to contribute to FNMA’s DTS goals. Collaboratedwith a cross functional problem solve team resulting in obtaining FHFA approval toimplement strategy and contributed to 70% of 2020 new SFI outreach goal. Show less