Luitel Gobardhan

Experience

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  Shangri-La Hotels and Resorts

  Nov 2000 - Oct 2001

  Trainee

  : Maintain a safe and secure working environment, Create and Maintain effective working Relationships, Customer Care Skills, Prepare and clear areas for Table service, Provide a Table service, Prepare and serve bottled Wine, Provide a carvery/Buffet service, Provide a Table Drinks service, To record and deliver VIP as well as Golden Circle Amenities and Supervisor for three weeks.

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  Shangri-La Hotels and Resorts

  Jan 2004 - Jan 2009

  Service Associate

  Delivers all In Room Dining food and beverage. Delivers guest amenities to rooms. Converses with guests, furnishes information.Reports to the Manager on duty any situation involving a guest’s dissatisfaction with In Room Dining or any other outlet or situation in the hotel.Receives proper payment upon the delivery of a guest’s order by means of room charge, credit card, cash, or staff and promo. Uses professional etiquette when speaking to a guest. Provides a professional and immediate response to guests concerning all menu items and their preparation. Utilizes appropriate glass ware, china, silverware, and linen as task requires. Thoroughly inspects all orders to insure proper table and tray set up and ensures all standards are met before the order leaves the Room Service station. Greet the guest with a cheerful and pleasant voice using guest’s name at least thrice during a conversation. Delivers hot food items at all times. Delivers timed orders and all other orders at the designated times. Recites the guest’s order upon presentation. Asks the guest if there are any additional items needed and follows through with all of their requests. Properly delivers amenities to guests. Follows proper procedures for the use of the service elevators, knocking on the guest room doors, and the use of a door stop. Provides daily tray retrieval service after the order has been consumed by conducting a “pull” at the mid to latter part of the shift or upon the guest’s request. Creates an organized, cooperative, and well run work environment by completing daily side work. Sets up and delivers Room Service orders. Show less

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  Nepal Trans Himalaya Border Commerce Association

  May 2010 - Aug 2016

  Office Secretary

  Maintaining files, Interaction with vendor & clients, Attending visitors, correspondence, Receiving & sending E-mails, Preparing the minutes of the meeting, Updating & reporting of the details job. Arrange various meeting for the board executive and prepare the agenda to be discussed in the meeting, Event (seminar & workshop) management, Information collection and dissemination.

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  OBOR SINOBRIDGE

  Dec 2017 - now

  Assistant Manager

  Develop cross-border e-commerce in South Asia, Market Research, Arrange and Attend meeting with top companies, Updating & reporting of the details job.