Veronica Klocinski

Experience

• 

  American Eagle Outfitters

  Jun 2007 - Sept 2007

  Customer Service Representative

  Sorted and arranged clothes, set up displays and dressed manikins, and used the cash registerAssisted customers in making selections and locating specific merchandise and trying it on, building customer service and communication skills.

• 

  Bellacino's Pizza

  Jul 2008 - Sept 2008

  Food Server

  Shared responsibilities of taking orders, putting together and cooking food, and bussing the lobbyTook orders and negotiated by phone and in person discrepancies with unhappy customers, building communications skills

• 

  Fresh Express

  Oct 2009 - Jun 2011

  Food Server

  Assist new customers in understanding their meal plans, particularly new foreign studentsPlacate customers unhappy with delayed refills of food being sent up from kitchenHelp train new employees at all food prep and serve stations, particularly foreign student employees, practicing cross-cultural communication

• 

  Columbus Entertainment Magazine

  Nov 2010 - Jun 2011

  Intern

  Speak to local people about exciting aspects of Columbus and write descriptive articlesCollaborate with other magazine staff on photographic issues and page layout needs

• 

  Roly Poly

  Oct 2011 - Feb 2012

  Catering Manager
• 

  Publicis Touchpoint Solutions

  Feb 2012 - now

  Customer Service Associate

  Managed Care expert. Interfacing with doctors, nurses, and pharmacists regarding pharmaceuticals in a variety of therapeutic areas, with some clinical demonstration, but primarily focused on the managed care landscape and pull through strategies.

• 

  Payne Pipeline Services

  Oct 2016 - now

  Business Development Director
• 

  Payne Environmental Services

  Oct 2016 - now

  Business Development Director
• 

  Elite Insurance Group

  Nov 2020 - now

  Licensed Medicare Products Specialist