Joshua W. Murcray

Experience

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  Disney Store

  Aug 1993 - Aug 1994

  Retail Associate

  1. Customer relations2. Sales3. Event planning4. Stocking5. Promotions6. Some accounting7. Public outreach.8. Won highest sales 3 events in a row.

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  Red Lobster

  Sept 1994 - Feb 1995

  Host/Busboy/Dishwasher/Line Cook

  1. Greet Guests2. Answer phones3. Wash dishes4. Serve guests5. Place orders6. Some cashier7. Some busboy work8. Some cooking experience9. Some paperwork10. Some management training.

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  First Baptist Church of Redwood Valley

  Sept 1995 - May 2000

  Director Of Music Ministry

  1. Open worship service2. Lead music3. Announcements4. Organize events5. Maintain the grounds of the church.

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  Wright Stuff Pizzadrome

  Sept 1995 - Jul 1996

  Assistant Manager

  1. Food preparation2. Assigning of job duties3. Some accounting4. Customer relations5. Event planning6. Stock ordering.7. Trained for management position by owner.8. Trained successor management.This restaurant is no longer in business.

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  Wal-Mart #2052

  Jul 1996 - Dec 1999

  Retail Associate

  1. Customer relations2. Sales3. Some accounting4. Merchandise reports5. Stocking6. Electronic ordering7. Event planning.8. Experience in Pets, Toys, Stockroom management, and Electronics9. Department Manager of Office Supplies and Stationery.

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  KWNE Radio 94.5 FM

  Aug 1998 - Jan 1999

  News Director

  1. Read all newsletters, faxes, and newspapers from local authorities and businesses2. Interview individuals for prospective story3. Type up daily news reports4. Broadcast news live six times daily.5. Prepare stories for the next day.

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  La Vae's Restaurant

  Dec 1999 - May 2000

  Maître D'

  1. Customer service specialist. (Maître D', Server)2. Greet, serve, present, and comfort guests when they are in the restaurant so they leave fulfilled and happy. (Maître D', Server)3. Making appointments (Host)4. Telephone orders (Host)5. Managing dining room floor service (Maître D')6. Some accounting (Host)Sadly this restaurant went out of business within 6 months after my leaving due to a slow start.

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  Disneyland Resort

  Jul 2000 - Dec 2000

  Security Officer

  1. Maintain dress standard2. Monitor perimeter3. Guest interaction4. Radio knowledge5. Emergency response6. Write reports7. Graveyard, evening, and morning experience.8. Construction security.9. Check grounds for unauthorized persons10. Check credentials for proper I.D.11. Maintain post at all costs12. Report periodically to supervisor.

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  Rock Creek: Home & Garden Center

  Jan 2001 - Mar 2002

  Retail Associate

  1. Clerical work2. Security3. Customer service4. Phone answering5. Computer inventory6. Sales7. Customer relations at outside store events.

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  Wal-Mart #2028

  Jun 2002 - Sept 2002

  Retail Associate

  1. Customer relations2. Sales3. Some accounting4. Merchandise reports5. Stocking6. Electronic ordering7. Event planning

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  Allied Security

  Sept 2002 - Dec 2003

  Security Officer

  1. Maintain dress standard2. Monitor perimeter3. Guest interaction4. Radio knowledge5. Emergency response6. Write reports7. Graveyard, evening, and morning experience.8. Check grounds for unauthorized persons9. Check credentials for proper I.D.10. Maintain post at all costs11. Report periodically to supervisor.

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  California Baptist University

  Feb 2004 - Feb 2005

  Public Safety Officer

  1. Campus patrol2. Use of radio codes3. Answering phone calls4. Handling emergency situations5. Security camera monitoring6. Dealing with all situations in a non-confrontational manner.7. Organizing reports from years of accumulation into easily accessible Excel spreadsheet8. Dispatch

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  RAXX BBQ & Brewhouse

  Mar 2005 - Jul 2008

  Server/Waiter

  1. Greet guests in a timely and welcoming manner.2. Trained new staff as Host.3. Trained new staff as Server.4. Ensuring guest satisfaction with prompt and thorough service.5. Some accounting.6. Maintaining restaurant quality service by being on-hand to help other servers and staff.7. In this job I went from a dishwasher to being a trainer for servers and hosts.This restaurant went out of business when the owner failed to pay the lease for 4 months. To this day no one has received their last 3 paychecks. Show less

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  WSA Inc. Security

  Jan 2006 - Mar 2006

  Corporate Security Officer

  1. Foot patrol2. Use of radio codes3. Answering phone calls4. Handling emergency situations5. Use of X-Ray machine6. Use of Metal Detectors and scanning wands.7. Inventory control in a shipping warehouse.This post/position is no longer there. WSA lost the contract with DSL.

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  Centric Group, LLC

  Mar 2006 - Jul 2011

  Warehouse Associate

  1. Supervisory experience in training new hires and maintaining a smooth running work environment.2. Stock shelves with necessary hygiene and food products.3. Fill commissary orders while maintaining a minimum of 24 orders per hour with a 98.5% accuracy.4. Drive company truck to deliver orders twice a week to Santa Ana and Adelanto, CA.5. Inventory control in a warehouse environment.6. One-on-one interaction with customers of the company to maintain great customer service.

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  Olive Garden

  Sept 2011 - May 2018

  Server/Waiter

  • Interpersonal Communication: Greeting guests, making them feel at-home and comfortable, forming a positive connection to ensure a pleasant experience.• Customer Service Excellence: I won every customer service competition run by management during my 6+ years.• Accounting: I maintained a perfect record for accounting for all transaction and monies I handled for all my tables and parties.Teamwork: Was able to work quickly, efficiently and smoothly with all staff members when handling large groups or multiple tables at once with minimum-to-no mistakes or problems. Show less

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  Cowboy Errant

  Jul 2015 - Oct 2017

  Director of Social Media

  • Public Relations: I helped run and plan the social media for Cowboy Errant Pictures and their upcoming shows: Nobility (http://www.nobilityseries.com/) & some undisclosed projects.• Maximizing Exposure: I ran their Facebook, Twitter, and Instagram accounts.• Results: While we were able to get the show on Amazon Prime, it was never picked-up by the streaming service and now the show and company are no longer operating.

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  Murcray Management, LLC

  Jun 2016 - Dec 2017

  Social Media Marketer

  • Maximizing Exposure: Leveraging my real-world knowledge of social media platforms, as well as my in-person experience at cultural events and personal knowledge of key players; my company was able to deliver exceptional strategies for outreach and Follower interactions.• Business Management: I was able to run a social media company, which successfully consulted for multiple clients, that tracked, posted, planned, and provided all traffic and interaction data on several social media platforms.• Public Relations: I have covered multiple events for these clients, including: The Academy Awards, Golden Globes, The Primetime Emmy’s, Sundance Film Festival, San Diego Comic-Con, Comikaze Expo, WonderCon, LosCon, WhedonCon, Long Beach Comic-Con, The Emmy’s – Pacific-Southwest Chapter, Young Artist Awards, and more, which led to an increase in followers, online attention, and positive feedback from target audiences. Show less

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  GameStop

  May 2018 - Jan 2021

  Senior Game Advisor

  • Accounting: I successfully maintained the correct amounts at the registers and was put in a responsible position to handle bank transactions on behalf of the company.• Sales: Through interpersonal communication I was able to competently handle guest questions and provide them with the product they were looking for or didn’t realize it was what they wanted.• Administration & Security: Through daily counts I was able to maintain correct inventory and to catch or prohibit theft or pawning of stolen goods.• Inventory Control: Every day a shipment would arrive that needed to be correctly checked in, marked, labeled, and store/placed both physically and digitally.• Training: Helped train new hires and temps while also continuing to stay current with my own training as new policies and procedures were implemented. Show less

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  Mercedes Lackey

  Jan 2021 - now

  Story Analyst

  • Story Analyst: I am the continuity checker for a fantasy fiction author who has been writing for more than 30 years and has more than 40 books to her credit. I read her manuscripts and check for errors, timeline discrepancies, and story/character details.• Research: Using an ongoing timeline that I've created based on events in her entire series, I can help with cause-n-effect as needed in storyline.

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  Fair Housing Council of Riverside County

  Mar 2021 - Sept 2021

  Program Associate

  • Non-profit specialist for Emergency Rental Assistance city program.• Achievement: Within a month was upgraded to Program Specialist and placed in charge of tracking all program applications.• Data Tracking: Using Excel, I tracked and updated over 1,600 applications from those who had been adversely affected by COVID-19 and the statewide shutdown. I used a data dump and parsed through it to organize, track, and update more than 1600 applications, which led to faster and more efficient handling of the applications, making sure no one got lost in the process.• Accomplishment: Through Data Tracking my team uncovered a computer error that failed to account for a decimal point or lack of a decimal in all the applications. This error caused the program to temporarily shut down as the program budget had been exceeded. Using my data tracking spreadsheet we were able to find the mistakes along with the missing $6.1 million in miscounted funds. Show less

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  Inland SoCal United Way

  Sept 2021 - Oct 2022

  Program Coordinator

  • Non-Profit work with the Emergency Rental Assistance Program.• Application Reviews: I was given a random assortment of Rental Assistance applications from those who fell behind on rent and utilities due to losing their job during the COVID-19 Statewide Shutdown. It was my task to call and go over the information presented in the application and gather more documents and information to get the applicant qualified for the program.• Open Communication: Whether on the phone or through emails, I daily kept in contact with the applicants to get the details and necessary information from them and to them through open communication.• Teamwork: Together, our program was able to stop more than 97,000 people from being homeless.• Personal Achievement: Just the applicants I handled, helped more than 2200 families in Riverside County stay in their homes and not be evicted onto the streets. Show less

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  E-Z UP

  Apr 2023 - now

  Accounts Manager