Michelle M.

Experience

• 

  ALDI Stores Australia

  Mar 2008 - Oct 2014

  Store Assistant

  Duties of role included:- General customer service including assisting customers with enquiries and purchases;- Handling cash as well as performing refunds and exchanges;- Stock replenishment including operation of manual and electrical jacks;- General cleaning duties;- Effectively carry out evacuation procedures;- Applying manual handling techniques according to OH&S regulations; and,- Working within a team environment in order to perform staff duties efficiently and coherently. Show less

• 

  Health by Design Australia

  May 2014 - Oct 2014

  Health & Injury Prevention Advisor/ Exercise Physiologist

  Duties of role included:- Performing NSW Government Health Checks;- Performing individual health and fitness assessments within both industrial and corporate sectors;- Group and individual health coaching;- Performing ergonomic assessments;- Conducting educational and interactive workshops and displays at different site locations for workplace employees; and,- Administrative duties including data entry, report writing, case notes and other office maintenance duties.

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  Konekt

  Oct 2014 - Apr 2016

  Rehabilitation Consultant/ Exercise Physiologist

  Duties of role included:- Performing Ergonomic Assessments;- Manual Handling Training;- Pre-Employment Screening (incl. functional assessment, spirometry, audio testing, vision testing, as well as drug and alcohol screening);- Results-focused case management of non-comp and Worker's Compensation files (aimed at achieving safe and durable return to work);- Liaising with key stakeholders and building strong relationships to facilitate the achievement of business objectives;- Providing expert injury prevention advice and training to assist clients and/ or employers reduce the risk of injury and associated costs;- Report writing and case noting;- Case conferencing with doctors and other allied health professionals to facilitate capacity upgrades and return to work time frames;- Complying with ethical billing procedures; - Working to achieve KPIs while maintaining quality; and,- Administrative duties including adhering to internal company and customer invoicing procedures. Role required:- Excellent verbal and written communication skills;- Excellent customer service skills and the professionalism to deal with complex cases; and,- Strong time management and organisational ability. Show less

• 

  Guardian Exercise Rehabilitation

  Jul 2016 - Sept 2018

  Exercise Physiologist

  • Independently managing a caseload of patients, primarily with musculoskeletal and neuromuscular injuries, within Workers' Compensation, Motor Vehicle Accident and Life Insurance schemes. • Working autonomously with nil/minimal supervision in a mobile environment. • Exercise prescription and programme development within hydrotherapy, gym-based and home-based environments. • Attending case conferences with doctors and specialists. • Workplace visits to ensure exercise programmes are functional and meet the individual's work specific tasks. • High level of written and verbal communication skills required for regularly liaising with key stakeholders and report writing. • Regular internal professional development to further skills and knowledge. Show less

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  EML Group

  Sept 2018 - now

  • Technical and Injury Management Specialist

    Jul 2023 - now

  • Senior Case Manager

    Dec 2019 - Jun 2023

  • Case Manager

    Sept 2018 - Dec 2019