Deep Enrich
Walyson ferreira de oliveira
386 followersTimeline
About me
Customer Success Manager @ BT
Education
Centro universitário anhangüera
2012 - 2014Master of business administration (mba) project managementEte bento quirino
2001 - 2003Technical degree administation
Universidade tuiuti do paraná
2005 - 2008Bachelor's degree industrial and product designActivities and Societies: Monitor de Desenho Tecnico
Experience
Ibm
May 2010 - Sept 2021System administratorProfissional com experiência de 10 anos na plataforma Mainframe, habituado com processos ITIL e de Gestão de Projetos. Experiência com operações Mainframe transição de serviço internacional, suporte de sistemas IMS, vivência em metodologias Agile e PMI, pós gradação em gestão de projetos.
Kyndryl
Sept 2021 - Jul 2022Operador de mainframe
Bt
Aug 2022 - nowCustomer success manager
Licenses & Certifications
Z/os mastery
- View certificate
Interskill - mainframe application programmer - ims programming - experienced
IbmMar 2018
- View certificate
Cisco customer success manager (csm) certification
CiscoJul 2023 - View certificate
Customer service: knowledge management
LinkedinDec 2023 - View certificate
Interskill - mainframe operator - jes2 - experienced 2.4
KyndrylApr 2022 - View certificate
Ibm blockchain essentials v2
IbmDec 2020 - View certificate
Interskill - cloud fundamentals
IbmAug 2021 - View certificate
Customer advocacy
LinkedinDec 2023 - View certificate
Ibm recognized speaker/ presenter
IbmApr 2018 - View certificate
Creating and giving business presentations
LinkedinAug 2023 - View certificate
It service desk: monitoring and metrics fundamentals
LinkedinDec 2023 - View certificate
Interskill - mainframe operator - managing the z/vm environment
IbmAug 2021 - View certificate
Aligning customer experience with company culture
LinkedinDec 2023 - View certificate
Managing stress for positive change
LinkedinDec 2023 - View certificate
Listening to customers
LinkedinJun 2023 - View certificate
Ibm cloud private - foundation technology
IbmAug 2021 - View certificate
Interskill - mainframe operator - z/os infrastructure and systems operation
IbmMay 2018 - View certificate
Nano tips to foster a growth mindset and mental agility with shadé zahrai
LinkedinDec 2023 - View certificate
Interskill - mainframe operator - ims operations
IbmMar 2018 - View certificate
Ibm agile explorer
IbmAug 2017 
Cambridge english : advanced (cae)
Cambridge assessmentJul 2017
Languages
- spSpanish
- enEnglish
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