Tho Dao

Experience

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  Administrative Office of the Courts

  Jan 1991 - Jan 1992

  Systems Analyst
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  King County, WA

  Jan 1992 - Jan 1997

  IT Manager

  Managed the overall operations of technology and information systems for the largest general jurisdiction court in the state. Designed and implemented a client-server application in concert with existing legacy applications to support the management of caseloads of the criminal and juvenile offender operations. Served as liaison between the county technology staff and the court business leaders in developing comprehensive and strategic technology plans. Served on various county technology teams to define technology standards as well as the redesign of the King County Wide Area Network. Served as faculty at the National Judicial College technology conference in Seattle for judicial officers. Show less

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  City of Seattle

  Jul 1997 - Dec 1999

  IT Director - Municipal Court

  Managed the overall technology operations of the largest limited jurisdiction court in the State of Washington. Designed and developed technology projects aimed at caseflow and operational effectiveness of court departments; managed 16 staff and daily operations of the Network Operations and the Software Development divisions; served as Project Manager for the Probation Case Management acquisition project; served on various citywide technology project teams and committees including the review of the City of Seattle "Virtual City" Strategic Plan, Public Safety Technology Project Steering Committee, and Statewide Judicial Information Systems Committee. Show less

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  City of Shoreline

  Jan 2000 - Nov 2012

  IT Manager

  Oversaw all information and telecommunication services, including IT strategic planning and advisory services, customer support/help desk services, staff team management, program management, network/infrastructure support, geographic information systems (GIS), budgeting, telecommunication (wired and wireless) and equipment/supplies. Served as principal project manager on technology acquisition projects.

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  Washington Employers

  Mar 2013 - Aug 2014

  IT Manager

  Oversaw all information and telecommunication services, including IT strategic planning and advisory services, customer support/help desk services, staff team management, program management, network/infrastructure support, budgeting, telecommunication (wired and wireless) and equipment/supplies. Served as principal project manager on technology acquisition projects.

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  Converged Intelligent Networks

  Sept 2014 - Jan 2015

  Solutions Architect

  Delivered business value via applying technology innovations, deploying proven methodologies, and recommending/implementing the right solutions to business owners, CEOs, and board of directors to achieve business transformations, operational efficiencies and cost savings. Areas of focus include: IP Telephony, broadband, managed services, cloud contact centers, social media collaboration and enterprise CRM/ERP software selection/deployment.

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  Puget Sound ESD

  Oct 2014 - Dec 2014

  IT Director - Workers' Compensation Trust

  Led complex IT solutions design including commercial enterprise application, application integration, and data integration projects ensuring alignment with business strategy. Responsible for the maintenance of PMO for internal and external projects supporting real-time KPI's to support continuous optimization of the organization. Architected the technical infrastructure to deliver information and business intelligence to effect data-informed risk-mitigating decision making.

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  City of Seattle

  Jan 2015 - Aug 2017

  Project Manager

  Drove the successful execution and delivery of highly complex enterprise technology system implementations in accordance with business needs and requirements. Worked in close partnership with IT directors and teams to deliver technology solutions to the business. Created comprehensive project plans; detailed project schedule, resource estimates, quality requirements and metrics, and organizational change management activities. Ensured completion of all steps required to obtain project funding and resource acquisition approval. Defined and documented project work breakdowns, monitor task, status, updated work estimates and incorporated new tasks into plan as needed. Determined project governance and decision making structure. Established project roles and responsibilities and provided team members with clear direction. Developed and actively managed project schedule, resources, and budget. Show less

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  Strategic Dentistry, LLC

  Aug 2017 - Sept 2019

  Senior Management Consultant
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  Visionary Integration Professionals (VIP)

  Jul 2018 - May 2019

  Mark43 Technical Project Manager

  Support the deployment of Mark43 RMS.

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  Lake Washington School District

  Oct 2019 - Apr 2022

  Project Management Office

  Develop and implement PMO processes and policies. Establish project management standards and metrics. Work with PMs to build resource capacity plans.

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  Seattle Public Schools

  Apr 2022 - now

  PMO Manager

  Collaborate with Department of Technology Services (DoTS) Project Managers to establish and operate the new project portfolio management for the district.