Celia Nziadeu

Experience

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  INTELCIA

  Sept 2016 - Sept 2018

  SFR Technical Support Specialist

  In charge of troubleshooting SFR clients DSL internet connection issues by contacting clients, analyzed, and requested interventions of a technician from the client's home to the pole. Being in direct contact with the technician throughout the intervention, received, interpreted interventions results, and create further interventions. If problem was not resolved, also I ensured the satisfaction of the client by proposing continuous service using other technologies

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  Revature

  Nov 2021 - Apr 2022

  Junior Software Developer

  -Full stack developer training typically involves acquiring the skills and knowledge necessary to handle both the front-end ,back-end and Devops aspects of web development-Work on different full-stack projects that involves Java as the back-end language and Angular as the front-end framework-Automated Deployment: Implementing deployment strategies using tools like Ansible, Jenkins, or GitLab CI/CD to automate the deployment of an application to multiple environments, such as development, staging, and production. Show less

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  Infosys

  Apr 2022 - now

  Solutions Architect

  -Collaborate with stakeholders to understand business requirements and design high-level and detailed technical solutions. Create architectural blueprints, diagrams, and documentation to guide the development and implementation process.-esign solutions that can handle increasing user loads and ensure optimal performance. Consider factors such as load balancing, caching mechanisms, database optimization, and infrastructure scaling.-Research and evaluate technology options, frameworks, and tools to determine their suitability for the solution. - Show less

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  Verizon

  Jun 2022 - now

  Application Support Engineer

  -Respond to user inquiries and issues related to software applications, troubleshoot problems, and provide timely resolution. - Manage and prioritize incidents reported by users, ensuring appropriate escalation and resolution according to agreed-upon service level agreements (SLAs). Document and track incidents, perform root cause analysis, and implement preventive measures.- Assist in the deployment of application releases to development, test, and production environments. Coordinate with stakeholders, including development teams, system administrators, and quality assurance, to ensure smooth and successful deployments. Show less