ANDREAS ZERVOUDIS

Experience

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  Citibank Plc

  Jan 2005 - Jan 2006

  Bank Teller

  ● Customer Service, completion of all fund bank transactions like loan and card payments, withdrawals, balance sheet updates etc.● Targeting sales in Mutual Funds, Credit Cards, Loans.

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  Eurobank Ergasias Bank, Open 24 Koropi brunch

  Jan 2005 - Jan 2005

  Consultant

  ● Targeting sales in House Loans, Small Business Loans, Credit Cards, Insurances. My main duties were tο service all walk in customers and to made collaborators with brokers, constructors and accountants for the promotion of Eurobank loan products.

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  PF Capital Stock Brokerage Company

  Jan 2007 - Jan 2008

  Financial Advisor

  ● Trading (Stocks, Currencies, Commodities) using Solidus Real Market Trading Station Crm.● Inform customers and helping them to disperse investments in order to minimize investment risk. ● Portfolio management.

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  Aspis Real Estate

  Jan 2008 - Jan 2011

  Head of Housing Load department

  ● Inform customers for all available house loans.● Collection of all supporting documents for completing the application form.● Monitoring the loan process, from the contract preparation and the final signatures, till its disbursement

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  OPAP SPORTS LTD

  Jan 2011 - Jan 2016

  Business Owner

  ● Customer service. Informing and selling lotteries, bets like horse betting, football betting etc.● Budgeting and controlling.

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  Ipress Services

  Jan 2016 - Jan 2017

  Assistant Project Manager

  • Continuous cost management of the project to avoid losses from foreign exchange differences on the raw material market from abroad.• Market analysis in order for the products to be always up to date.• Warehousing environment with duties including storage, inventory and working with large machinery.

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  ABCOR

  Jan 2017 - Jan 2020

  Assistant Product Manager

  • Management and Team Leader of a 23 people team.• Contribute to the development of employee assessment methodology.• Assist in managing Bull-bars for Toyota, Nissan.• Prepare orders, dispatch them and secure for the best delivery quality.• Quality Control.

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  Leroy Merlin

  Jan 2020 - Jan 2021

  Call Center Specialist

  • Complaints Management.• Sales and Customer’s Service.• Order tracking.

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  TTEC

  Jan 2021 - now

  • Complaints and troubleshooting Management. • Assisting in market research and feedback for keeping up with top quality practices within the Hospitality Sector.• Listening, responding and mediating between international Partners (eg. Accommodations) to resolve easy to complex issues via the phone (managing their extranet, commercial performance and more).• Navigating different online IT tools and browsers to provide accurate information and follow set processes.• Offering support to teammates and colleagues on communication and service delivery.• Extensive involvement in company events, team meetings and projects. Λιγότερα

  • QA Specialist, Training and Quality, Insights & Analytics

    Jan 2024 - now

  • CS Partner Specialist at Booking.com

    Jan 2021 - Jan 2024