Glenn A. Ray

Experience

• 

  US Army

  Jan 1989 - now

  Battalion Operations Officer

  • Demonstrated over three decades of effective leadership, consistently surpassing the most demanding goals through strategic vision and operational expertise.• Mission-focused, combat-proven Officer, recognized as “a proven leader with vast potential.” Successfully planned, coordinated, and executed multiple mission sets in dynamic, high-stress environments.• Developed and executed comprehensive crisis response plans to mitigate risks and ensure rapid recovery. Expertly managed crisis situations, including natural disasters, civil unrest, and security threats.• Collaborated with interagency partners to coordinate joint operations and enhance overall security.• Spearheaded international collaboration by integrating and implementing strategic operational security plans, achieving military-political cooperation goals as the ARCENT liaison to the Saudi Arabian Army.• Maintained accountability for property valued at over $50M, implementing innovative programs to enhance unit readiness and operational efficiency. • Mentored junior leaders in the principles of 'Servant Leadership,' fostering a culture of empathy, understanding, and empowerment within the Soldier community.• Designed and conducted Battalion-level training programs for over six hundred soldiers, improving skill proficiency and readiness, and deploying soldiers to multiple domestic and overseas theaters of operations.• Excelled in dynamic and ever-changing tactical and operational settings, effectively balancing various mission demands while remaining calm under pressure. Multiple overseas combat and civil support domestic deployments. • Analyzed complex situations and developed actionable solutions, demonstrating decisive leadership in high-pressure conditions.• Awarded two Bronze Star Medals for exceptional leadership and performance in combat operations, reflecting a commitment to excellence and dedication to duty, while proactively implementing risk control measures. Show less

• 

  American Airlines

  Mar 2006 - now

  Senior Manager, IT Field Services

  • Directed IT strategy and operations for the Central field services division, managing a team of 60+ IT leaders and professionals across 90+ American Airlines locations, including the Integrated Operations Center, DFW Hub, ORD Hub, Tulsa M&E Campus, and 85 regional airports.• Collaborate with senior leadership to align IT initiatives with business objectives, resulting in an increase in service efficiencies. Redefined the support strategy at the IOC. Embedding an IT Manager of Duty with the Operations Bridge. • Led the $10M EOSL device refresh project in 2024, modernizing hardware and developing executive reporting and dashboards for increased visibility.• Leveraged emerging technologies to solve complex business problems, utilizing VDI and IGEL to increase resiliency, improve manageability, reduce MTTR, and achieve cost savings of over $4.5M over 3-5 years.• Oversaw 80 enterprise and corporate real estate related IT projects in 2024 totaling over $15M, ensuring successful delivery and alignment with strategic goals. Managed cross-functional teams, streamlined processes, and implemented best practices.• Redefined the culture to enhance empowerment and accountability, restructured the organization to improve communication and reduce the span of care, and fostered shared learning and mentorship.• Launched a multi-year, multi-phase merger of two field support models through assessment, design, delivery, & vendor contract negotiations while ensuring the improvement of SLAs and the continuation of services without disruption.• Established a Technology Distribution Logistics organization to optimize asset management, enhance delivery speed, and ensure accountability. Strategically enabled "just in time" parts and devices for technicians. • Launched a multi-year, multi-phase merger of two field support models, overseeing assessment, design, delivery, and vendor contract negotiations while improving SLAs and ensuring service continuity. Show less