Shahroz Naeem

Experience

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  Microsoft

  Aug 2015 - Jun 2016

  - Designed graphics to be used as print media during multiple Microsoft Events.- Designed graphics to be used for digital marketing.- Designed training tutorials to be published on the MSDN blog.- Designed web applications.- Designed UWP applications.- Delivered training sessions on Design at MIC. - Developed Windows Phone applications.- Developed web applications.- Delivered training sessions on web development to university students.- Wrote training tutorials on web development and design.- Designed graphics to be used as print media and to be used for digital marketing.

  • Design Intern

    Jan 2016 - Jun 2016

  • Development and Design Intern

    Aug 2015 - Dec 2015
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  Universal Donors

  Jul 2016 - Jul 2016

  Front-End Developer

  Universal Donors was a startup incubated at the Social Innovation Lab.• Designed landing page and graphics used for digital & print marketing

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  Cart99.pk

  Aug 2016 - Dec 2016

  Business Manager

  Cart99.pk was a startup incubated at Plan9, Punjab Information Technology Board.As per the requirements of the Startup, I worked in various fields for it.• Designed and developed a complete e-commerce store • Handled Digital Marketing, finances, business plans, Email/Domain/Hostings• Had content (graphics + writings) produced for digital marketing• Designed Mockups & Prototypes of Mobile Apps • Wrote reports on business growth and appropriately set targets and goals for future• Interviewed and hired other key personnel Show less

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  Afiniti.com

  Jun 2017 - Oct 2018

  Analyst Software Engineer

  • Monitored multiple Avaya-Based deployments and logged incidents• Worked alongside other teams (including AI and ETL) to investigate and resolve incidents• Wrote scripts and developed windows services to automate daily processes• Provided consultation and support to clients via Phone/Email/WebEx• Generated, analyzed and evaluated performance reports• Generated and maintained the knowledge base for multiple clients on Confluence.

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  ESW Capital

  Sept 2018 - May 2019

  Support Engineer

  ESW Captial's business policy revolves around acquiring new products and integrating it within its existing ecosystem. As part of the Imports Department, it was my responsibility to migrate the knowledge and integrate the Support Processes with the Company's existing Central Support Department. • Built a knowledge base from scratch for a newly acquired product.• Supported the import of the said product to Central Support.• Supported multiple products (Saas, on-premise, ...)• Helped in maintaining knowledge bases. Show less

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  Crossover for Work

  May 2019 - Apr 2020

  SRU Engineer

  Crossover is a subsidiary of ESW Capital.Support Remote University is the department in Crossover which trains Support Engineers, Support Architects, Knowledge Architects, and Product Managers. As part of that team, I• Built automated systems for customized reporting using micro-services on a server-less architecture. • Facilitated and administered the internal Product Certifications. • Built an automated real-time certification tracking system based on a server-less architecture.• Delivered training sessions to new employees on the use of Company processes and tools.• Used Articulate 360 to build Courses in TalentLMS for the Company's E-Learning Programs.• Developed quality bars to measure employee performances.• Built ad-hoc reports on employee performances to track areas of improvement in trainings. Show less

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  Al Jazeera Media Network

  Apr 2020 - now

  As part of Al Jazeera's Product Development and Innovation Group within the Digital Division, I have been actively contributing to the successful management of multiple projects involving technical and business operations. In my role, I have been entrusted with a range of responsibilities, including:- Collaborating with stakeholders to define project objectives, scope, roles, and responsibilities.- Efficiently managing the availability and allocation of resources across projects.- Developing detailed project plans, setting realistic deadlines, and closely tracking progress and costs to ensure timely completion and adherence to milestones.- Proactively identifying and mitigating potential risks throughout the project lifecycle.- Skillfully managing client and stakeholder relationships, ensuring the successful delivery of projects that meet their satisfaction.- Evaluating project success and conducting in-depth analyses to identify areas for improvement.- Contributing to software architecture design and the development process, including code change approvals and adherence to best practices.- Serving as a Scrum Master for one of the teams, ensuring effective Agile practices and fostering a collaborative working environment.Through my dedication to excellence and a comprehensive approach to project management, I consistently strive to drive successful outcomes and contribute to Al Jazeera's ongoing digital advancements. My most notable projects which are currently on-going include the following:- FinOps effort to reduce the cloud expenses. (Currently down by roughly 10% on one platform.)- Migration of support from Jira Service Management to Jira Software. (Support provided to 1000+ internal employees and over 5000 tickets/issues.)- Migration of the organization's CMDB from Assets within Jira Service Management to Microsoft PowerApps. Show less As a valued member of Al Jazeera's Product Development and Innovation Group within the Digital Division, I played a pivotal role in managing and facilitating production operations. My responsibilities encompassed a wide range of impactful activities, including:- Leadership and Team Management: Successfully led a team of engineers in providing operational and platform support for over 80 digital products. Our support spanned various tools such as Jira/Confluence, GitHub, Slack, and numerous in-house solutions. I championed process automation utilizing a diverse technology stack, including Firebase Functions, Lambda Scripts, and Microsoft Power Platform, enabling enhanced efficiency and productivity.- Data Analysis and Insights: Utilized an array of cutting-edge data tools, including Google Data Studio, Google Analytics, BigQuery, Microsoft Power BI, and Chartbeat, to analyze technology performance and the impact of news on viewers. - Workflow Optimization and Automation: Planned, designed, and implemented automations to optimize workflows and operational processes. Leveraging serverless functions and microservices, I streamlined operations and enhanced productivity.- ETL Pipeline Development: Designed and built Extract, Transform, Load (ETL) pipelines to extract data from multiple platforms, enabling comprehensive data analytics and correlation. Platforms included Conviva, AWS, Opsgenie, Jira, NewRelic, Akamai, YouTube, among others.I also spearheaded numerous ad-hoc projects involving data, automation, and app development for internal teams. Notably, I led the migration of the company from PagerDuty to Opsgenie, encompassing the successful migration of over 250 integrations. This initiative resulted in annual cost savings of 50,000+ USD while ensuring uninterrupted service.Throughout my tenure, I consistently drove innovation, optimized operations, and delivered exceptional results, contributing to Al Jazeera's success as a global media network. Show less

  • Program Manager

    Jan 2023 - now

  • Engineering Lead

    Apr 2020 - Jan 2023