James Hall

Experience

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  ServiceLink

  Jun 2012 - Jan 2017

  Flood Research Analyst

  • Researched commercial properties to determine flood risk• Utilized proprietary programs to efficiently and accurately determine flood zones and elevations• Interacted with county and city departments nationwide to obtain required information to complete determinations• Maintained a high accuracy rate (99%) and productive work atmosphere through outside-the-box thinking and strong research strategies• Performed duties of manager when opportunities arose including task management, employee management, and customer relations Show less

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  Emler Swim School

  Jan 2017 - Jan 2018

  Assistant Customer Service Manager

  • Developed strong relationships with customers and surrounding businesses • Managed as many as 20 employees to maintain operational integrity• Utilized Microsoft Office programs to keep up with accounts receivable, profitability, and inventory• Interviewed, hired, and trained new potential employees • Handled customer and employee problems with friendly, solution-oriented mindset

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  Mortgage Contracting Services

  Jan 2018 - Sept 2020

  • Utilized a 3rd party vendor network to make necessary and urgent repairs to foreclosed FHA properties in preparation for HUD conveyance• Managed 5+ employees in the same capacity while maintaining a 900+ loan portfolio• Presented Loss Meetings to Senior management and C-Level executives for properties beyond repair along with full timeline synopsis • Managed FHA foreclosed properties though the post-sale process for conveyance to HUD• Communicated and developed relationships with vendors and contractors to help facilitate accurate and cost-effective repairs• Maintained a high conveyance rate and low risk factor resulting in early promotion

  • Team Lead - Conveyance Team

    Feb 2019 - Sept 2020

  • Asset Preservation Coordinator 2

    Jan 2018 - Feb 2019
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  Efinity Group

  Sept 2020 - Nov 2021

  Sr Loan Processor

  • Processed mortgage applications at a high level with forward-thinking and minimal conditions• Developed strong relationships with borrowers leading to outstanding customer service and brand loyalty• Knowledge of FHA, USDA, VA, Conventional, Jumbo, and Non-QM products along with DPA• Employee of the month twice for outstanding work and senior level recognition

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  LoanPeople

  Nov 2021 - Nov 2023

  Loan Officer Assistant

  • Prequalified potential borrowers by reviewing and analyzing income, asset, and credit documentation• Developed solutions for borrowers by utilizing non-qm loan types, investor specific products, and downpayment assistance programs to enhance the buying experience• Provided detailed summaries at both high and low levels to first time home buyers to help guide them through the buying process• Communicated efficiently with processing, agents, underwriting, and management to “move the chains” and get borrowers closed on time• Developed reporting for follow-ups to keep LoanPeople in the forefront of borrower's minds for potential purchases Show less

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  Fisher Investments

  Apr 2024 - now

  CSA