Prakriti Gurung

Experience

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  Crowne Plaza® Hotels & Resorts

  Dec 2010 - Dec 2010

  Work experience

  • Worked as a receptionist and worked in the switch board handling guest’s calls and being the first person of contact for any queries. • Often dealt with complaints and difficult clients while maintaining a calm composure and finding quick solutions. Immediately directed appropriate help their way and managed to keep the clients pleased throughout their stay. • Used my language skills to communicate with international guests and made them feel comfortable and unhesitant to ask for any help or advices regarding the area. Show less

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  Princess Alice Hospice

  Jul 2015 - May 2017

  Sales Assistant

  • Volunteered for 3 years (2012- 2015) in the Feltham branch and was offered a job in 2015. As I was capable of building good rapport with customers and was very quick on the uptake, I was assigned to work on my own acting as the manager on Sundays. • When the store faced shoplifters, I was able to handle the situation with ease by communicating and negotiating with them, without having to consult with high street securities. • Was responsible of handling the accounts of the store and update records of all finances in a worksheet both at the end of the day and the end of the week. Show less

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  Zacchaeus 2000 Trust

  Jun 2016 - Oct 2016

  Caseworker

  • Dealt first-hand with cases of housing and welfare benefit issues, handling case files and acting as a representative of the client with council authorities. • Successfully drafted a submission paper with little help, which was used in the final tribunal and the case was a success. • Took matters into my own hand and arranged meetings with clients to build rapport and collect vital information and evidences to support their case. Also, accompanied clients to their PIP assessment.

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  Numex Foreign Exchange Corporation (UK) Limited

  Jun 2017 - Aug 2017

  Intern

  • Worked mainly on a project involving Anti-Money Laundering (AML) and Know Your Client (KYC) procedures as a compliance officer.• Out of 30 phone calls I made, 12 inactive clients re-established the business relationship with the company. I was also able to take into consideration the clients’ feedbacks and complaints while ensuring continuation and enhancements of services which were immediately acted on by the CEO and the company. • Carried out thorough legal research on the political stability of trading countries and managed to update new assessment procedures for every client in a matter of three months. Show less

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  WEST MIDDLESEX HOSPITAL PROJECT LIMITED

  Nov 2017 - Feb 2018

  Patient admistrator

  • Worked in a fast-paced A&E department whilst being extremely short-staffed, gaining many hands-on experience and exposure of a public sector.• Learned to prioritize and organize work when dealing with large number of patients and demands, maintaining a calm composure.• Developed multi-tasking and diligence skills when transferring patients to wards swiftly whilst tending to the emergency patients being signed in • Quickly highlighted key information of patients’ health record and past visitations, putting my attention to detail skills to practice. Show less

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  Metropolitan Police

  Feb 2018 - Aug 2018

  Logistics Officer

  • Dealt with behind the scenes administrative and organizing works, helping the officers on a daily basis to facilitate quicker and better responses from the Security forces. • Handled all Forensic evidences physically and digitally to prepare them if summoned for court hearing or when reclaimed. • Maintained the orders, fleet services and external correspondences with the council and the court• Organised high scale commendation ceremonies and preparation packages for newcomers, which as a result gave me enhanced professionalism and a chance to take matters on my own hand in organizing an event under time pressure. Show less

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  Lycamobile Group

  Mar 2019 - Sept 2024

  Legal and Compliance Officer

  •Created a foundation in the newly reformed Compliance department by introducing new processes and policies; investigating and creating resolutions to key internal technical and administration difficulties; improving the department's approach to analysis of data/ auditing, interactions with customers, wider stakeholders, and the Regulatory bodies on a daily basis.•Working directly with the Head of Compliance to maintain an exemplary standard of Legal and Regulatory Compliance across 23 countries worldwide and establishing a direct rapport with the regulatory bodies to demonstrate and constantly improve our internal processes. •Upholding responsibility of independent Compliance projects from first point of integration until a compliant standard is reached, which involves scrutinized screening of 3rd party vendors; creating administrative/audit documents; discussions with involved stakeholders to determine feasibility and timeline/work plan; identifying issues during testing and innovating a counteractive measure for the issue and implementing performance indicators to monitor once the project is implemented. •Managing, Training, and leading an analysis team of 30 staffs based in Chennai, India.•Taking initiative and action against any breach of regulations or DPA, and making sure to investigate the root cause to prevent a similar case from occurring in the future taking special care with regards to acts of fraud or terrorism carried out globally•Currently leading an Australian regulatory project, working closely with the Local team, Lawyers and ACMA the regulatory body. Show less

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  15 Marketing Ltd

  Nov 2022 - now

  Compliance Officer

  • Working directly with the Director of Compliance, maintaining the best standard of regulatory compliance throughout the business covering both grounds of the Gambling industry across multiple jurisdictions and the ASA codes of Marketing. • Implementing regulatory regimes and framework, creating and updating the policy and procedure documents for Compliance, Governance, AML, Customer care, Customer service, Complaints and marketing.• Keeping abreast of all regulatory news and cross checking industry failings against the business’s processes and using it to keep track of and enhance our own internal processes with the aim to make the business the most compliant in the industry. • Conducting committee meetings with the board members and stakeholders.• Conducting and record keeping of the onboarding and annual training on Compliance, AML and Customer care.• Representing Compliance both remotely and in person during audits, working closely with external auditors and the regulatory bodies.• Point of contact for external third-party providers and the first contact for Partners.•Maintaining frequent communication with both service providers and Partners and building a good rapport.• Risk specialist for the company Show less