Jean Degner

Experience

• 

  Sears Holdings Corporation

  Mar 1989 - Mar 2017

  Asset Profit and Protection Team Lead/Supervisor

  Sears Store: March 1989 to March 2017Asset and Profit Protection Team Lead:Responsible for the detection and apprehension of external and internal theftRespond to and file accident cases, follow-up, and ensuring timely closure of claimsDemonstrate professionalism at court appearances on behalf of the companyBuild relationships with store associates and management to cultivate strong partnershipsAccountable to performance audits for operations, safety and inventory controlLoss Prevention Supervisor: 1991- 2006Implemented safety initiatives and best practices that improve compliance with SHC safety standards, guidelines, and proceduresTrained and certified Loss Prevention AssociatesDemonstrate reliability by responding to emergency alarm callsConducted Annual Store Safety meetings as the Active Safety CoordinatorSchedule department to match business demandsProactive driving a safe store culture through team meetings, safety audits and promoting associate safety awarenessLoss Prevention Associate: March 1989 to 1991 Responsible for the deterrence, detection, and apprehensions dealing with retail theft by external and internal. Show less

• 

  Dunhill Estates LLC

  Jun 1998 - Feb 2016

  Apartment Manager

   Collected rent and manage financial expenses. Resolve tenant complaints and property concerns. Facilitate property maintenance issues, including scheduling repairs with maintenance contractors. Worked with Code Enforcement and Fire Department with the inspections.

• 

  Fountaindale Public Library District

  Jun 2016 - Sept 2017

  Circulation Specialist

  Performs book circulation transactions with library users, ensures the proper flow of published research information to the borrowing community and the general public, and educates users about library services, policies, and procedures. Troubleshoots and resolves patron problems using knowledge base, available resources, policies, and ethical judgment. Account for monies received at the circulation desk.

• 

  Von Maur

  Sept 2017 - Feb 2021

  Loss Prevention

  Ensure a safe environment for customers and employeesProtect company’s assets by identifying and reducing sources of loss from internal/external theft in order to reduce/control shrink while increasing company profitsWatch for customer and employee theft: identifies potential shoplifters and monitors employees for signs of dishonestyApprehend and detain shoplifters according to law and company directivesComplete all loss prevention related paperwork as necessaryMaintain electronic case log and customer suspicious incident reportsConduct and participates in investigations when requested, including reports credit card and check fraudTop Apprehension for the North Region 2018 Show less

• 

  IKEA

  Feb 2021 - now

  Risk Compliance Officer

  * Completes safety, security, and compliance audits and training.* Maintains critical safety equipment such as alarms, radios, and security systems* Reports and follows up on incidents that occur* Responds to and coordinates emergency situations in work areas such as burglar alarms, fire alarms, and other emergency events