Sharon Kaur

Experience

• 

  American Express Bank Ltd

  Jan 1996 - Dec 1998

  Data Entry Clerk

  • Daily update of Exchange Rates • Sort and verify data to be entered• Handling of Customers’ Application Forms • Check and make necessary corrections to information entered earlier• Involvement in the project of Global Implementation

• 

  Isetan (Singapore) Limited

  Feb 1999 - Dec 2006

  Office Cashier Cum Clerk

  • Checking & tallying of sales revenue and safe disposal of sales revenue• Petty Cash management• Preparation of float money for the next day’s sales floors’ cash counters• Handling of other payment modes such as foreign currency, local cheques and traveler’s cheques.• General Office Administrative works, including Accounts• Cash handling and management• Banking documentation for cash and cheques and deposit to bank• Preparation of monthly excess and shortage reports of sales floor• Assist management for & during half yearly Stock Taking Show less

• 

  Diwanchand & Co Pte Ltd.

  Dec 2006 - Sept 2010

  Administrative Assistant

  • Stock Maintenance• Sort and distribute incoming communication data, including – faxes, letters and emails.• Reception & Telephone Operation• Operate and maintain basic office equipment such as fax, copying machine, printers etc. • Assist management in processing various letters, fax, emails, invoices and other documents and take actions as desired by manager.• Organize all important documents and files during an audit• Other sundry admin duties assigned.• Import & Export logistics, to include Documentation, Dispatch of Samples to overseas Customers, Customer Orders recording by Phone/fax/emails, Order processing and delivery arrangement to Customers, Invoicing and Delivery Orders• Maintained good, productive contact with clients and company staff• Arrange for repair and maintenance of office equipment• Responsible for the sourcing and purchase of office equipment, generating savings through research and purchase of the most cost-effective• Responsible for the maintenance of office supplies and office equipment, sourcing competitive products and reducing costs• General Administrative support to management• Took care of minor tasks in book keeping, accounting, data entry of sales and other assigned tasks. • Office Stationary management Show less

• 

  NYK Shipmanagement Pte Ltd

  Jan 2011 - Apr 2011

  Assistant, Crewing

  • Dispatch various crew documents, flag status certificates, crew-mails, company instructions to the ships via port agents.• Verifying account (codes) for Tickets issued by Travel Agent • Dispatch various crew documents, flag status certificates, Statements of General Accounts, Tax Invoices, P&I claims to Principal’s offices for manning ships.• General Administrative support to managers.• Application for renewal of Panama COC for Romanian and Bangladeshi ship’s personnel, liaise with manning office and with the Panama Embassy in Singapore. Process the invoices of the Panama Embassy in Singapore through the BASS system for approval and payment on weekly basis.• Booking of Tickets for off-shorers and issuing E-tickets to the agents and ships.• Rising new application for New Supplier for approval by the Manager in-charge of the ship and update any change of bank details and office address of existing (registered) suppliers.• Monitoring expiration of various flag status certificates of crewmembers within the 90-days period and update reports status of each ship weekly Show less

• 

  CISCO Recall Total Management Pte Ltd. (OCBC Bank)

  Aug 2011 - Aug 2013

  Data Processing Specialist-OCBC (Service Counter/Security Document Control)

  • Efficiently handled and managed voluminous bank documents daily: Cashier’s Orders/Title deeds etc. and ensure proper and correct collection.• Maintain proper day reconciliation, check and balance all reports end of the day. • Ensured the documents are collected by authorised party from law firms by verifying names and I/C numbers from the system.• Processing of legal document such as Title deeds.• Operate and maintain electronic time and date stamp machine. • Set up and classified Cashier’s Orders according to chronological, alphabetical files. • Created a systematic and indexed address book for Solicitors and customers. • Created and maintained (both electronic and hard copy files), process data into the computer system; to make it easier and faster in retrieving.• Responsible for administrative functions such as filing, data entry and visitor relations.• Receive and greet incoming visitors in a professional manner, assist them with their needs and ascot them to the proper individual.• Sort, stamp and distribute incoming mails and parcels to the concerned department or authority on the same day of receipt.• Responsible for training of new employees who joined the organisation• Maintain and pasting of barcodes on envelopes.• Verifying documents and acknowledge in Clims system.• Preparation of weekly and monthly bank reports - Report of daily delivered security documents; - Report of collected documents; - Report of pending documents to be delivered. Show less

• 

  Mitsubishi Elevator (S) Pte Ltd

  Mar 2014 - Apr 2016

  Call Center

  • Receive incoming calls, emails from Customers • Enter the data and open ticket in the system• Answer inquiries and questions, handle complaints, provide information• Dispatch/assign technicians to jobsite for any breakdown• Handle escalation calls/emails from Priority Customers and emergency case• Make sure the SLA with the customer is met.• Case Backlog management and closures after completion of task• Generate reports on closed cases • Compile call recording weekly and backup• Manage Technician’s monthly servicing schedule.• Responsible for maintaining and archiving technical documentation for the department• Responsible for securing key for different jobsites• Maintain the “Injury on Job” history for department and submit to HR• Receive/Pass handovers of open cases to the next shift.• Train new hires. Show less

• 

  Sigma3 Pte Ltd

  Apr 2016 - May 2019

  Support Administrative Officer

  • Collecting data from different data source and compile weekly, monthly and ad-hoc reports for customers. • Provide administrative assistance to all Senior Managers in all areas• Point of contact between the executives and company employees/clients and manage information flow• Present the monthly report to end customer and explain the report in detail. (IMDA)• Taking customer surveys for the support rendered (via email and phone) and report to the management.• Report to management on daily operations of call centre.• Supported executives with project support, data tracking of expired contracts and traffic data of onsite equipment and administrative tasks. Frequently commended for quick-thinking and resourcefulnessAdditional Tasks: • Guidance and supervision of tickets created, edited or closed by call centre staffs. • Manage the case inflow and assign it to appropriate engineers based on Case priority, Product/Services Vertical and Customers• Improved and created a more efficient checklist and handover sent by individuals and ensure all checklists are done for the day and sent out • Petty Cash management.Achievements:• Created a tracking system and proven track record in ways that help save the company time and money in tracking renewal contracts and send out reminders to Sales Department, Managers and Directors before contract end• Manage to convince customer that there will be charges in their request for additional features in the report Show less

• 

  IKEA Group

  Jul 2020 - now

  Customer Relation
• 

  United World College South East Asia

  Oct 2020 - Aug 2021

  Safe Distancing Ambassador
• 

  Singapore University of Technology and Design (SUTD)

  Oct 2021 - now

  Safe Distancing Ambassador (EHS)