Haridass Manikandan

Experience

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  Teleperformance

  Aug 2014 - Nov 2020

  • Led a 25-member team responsible for Global Payments Processing. • Restructured the team and stabilized processes to enhance efficiency. • Developed automation ideas to streamline processes and reduce costs. • Managed client relationships and coordinated with internal stakeholders to ensure alignment. • Scheduled and supervised daily workflows, maintaining high productivity. • Successfully managed a heavy workload, consistently meeting deadlines and production targets. • Participated in new hire interviews, selecting candidates based on operational needs. • Ensured team adherence to company and client standards. • Strengthened team capabilities through continuous coaching and constructive feedback. • Facilitated team development by nominating members for training opportunities. Show less Played key role in the transition team in successfully transitioning the new Barclays project called "FATCA -Foreign Accounting Tax Compliance Act"Understood the skill set requirements for the project and sat on the interview panel to hire new employeesHandled 35 membered team and achieved beyond the set tatgetsProcess stabilisation and automation ideas generatedHave managed huge remediation volumes by driving the team towards positive resultsUp skilled team members to the next level Show less

  • Operations Team Leader

    Oct 2018 - Nov 2020

  • Operations Team Lead

    Aug 2016 - Oct 2018

  • Senior Mortgage Underwriter

    Jan 2016 - Jul 2016

  • Senior Customer Service Executive

    Aug 2014 - Dec 2015
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  Barclays

  Nov 2020 - Aug 2022

  Team Manager

  • • Managed “Cash Management Operations” under the corporate banking umbrella. • Owned and managed end-to-end risk within operations, ensuring strict compliance with organizational audit policies. • Conducted periodic control audits and reviews with the Chief Controls team to identify and implement process improvements. • Mitigated risks through in-depth analysis and the implementation of robust controls. • Monitored, managed, and authorized high-value transactions exceeding £50 million. • Oversaw capacity planning, workforce management, and recruitment to meet operational needs. • Led multiple sub-functions, driving operational improvements, and enhancing motivation and productivity. • Regularly assessed operational performance, implementing strategic changes to meet business targets. • Achieved team goals by instilling organizational values and fostering a growth mindset. • Identified and developed potential talents, mentoring individuals both within and outside the team. • Maintained high-performance standards by continuously seeking improvements, ensuring exceptional customer service. • Collaborated with technology teams and stakeholders to develop and implement applications for day-to-day operations. Show less

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  Amazon

  Sept 2022 - now

  Operations Manager

  • Leading a team of Digital and Senior Digital Associate Engineers within Consumer Robotics Operations in the Devices organization. • Overseeing delivery metrics for the annotations program, which directly supports the training of ML algorithms to optimize product development for the consumer market. • Driving process improvements across operations and contributing to device enhancements. • Collaborating with technology, visual perception, and program management teams to ensure the successful development of cutting-edge devices. • Managing performance and setting strategic goals to align with organizational objectives. • Mentoring team members to enhance performance and develop their skills, fostering career growth. • Continuously learning and adapting to new challenges. • New business onboard and operational planning Show less